VIP Team Manager | Betty CA

Betty; Toronto; Presencial; CAD 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary bonus

Career and skills development

Fun and collaborative team environment

Perkopolis employee perks

Descripción de la vacante

Betty is seeking a VIP Manager in Toronto to lead and develop our VIP Account Management team, driving high-value player experiences while balancing compliance and growth. You will collaborate with cross-functional partners to optimize the VIP proposition and ensure responsible gaming across portfolios.

You will own performance metrics, coach managers, and translate insights into strategies that enhance retention, revenue, and player health, while maintaining a premium, compliant VIP program.

Formación

• 4+ years in VIP Account Management or similar high-value customer roles.
• Experience leading Account Managers or customer-facing teams.
• Strong coaching and people-development skills.
• Solid understanding of the online gaming/iGaming industry and high-value player dynamics.
• Strong commercial acumen linking activity, rewards, retention and profitability.
• Excellent data analysis and ability to translate insights into actions.
• Proficiency with Excel and reporting tools.
• Comfort with difficult conversations, escalations and complex player scenarios.

Responsabilidades

• Lead, coach, and develop a team of VIP Account Managers with clear goals.
• Own performance and health of VIP portfolios, monitor revenue and player metrics.
• Translate data into strategies to retain players and grow value.
• Balance rewards and VIP experiences with loyalty and commercial value.
• Ensure Responsible Gaming and regulatory compliance in VIP operations.
• Drive operational excellence and improve processes and capacity planning.

Conocimientos

VIP Account Management

People Management

Coaching

iGaming industry knowledge

Commercial acumen

Analytics

Advanced Excel & reporting

Client relationship handling

Herramientas

Excel

CRM software

Descripción del empleo

About Us:

Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.

Betty Canadais a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.

Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

• We are honest- we value honesty in all aspects.
• Bring the Olives- we offer premium customer experience.
• Think Big- we believe in always striving for more.

About the role:

As a VIP Manager at Betty, you will lead a team of VIP Account Managers responsible for delivering exceptional, personalized experiences to our highest-value players.You will be accountable for the performance, development, and effectiveness of the AccountManagement team and the overall health of the VIP business.

Responsible Gaming and regulatory compliance will remain at the heart of every decision. Youwill ensure Account Managers balance strong commercial performance with sustainable playerrelationships and responsible VIP management.

As a people leader, you will also work closely with VIP leadership and cross-functional partnersincluding Responsible Gaming, Compliance, Risk, CRM, Customer Support, Payments,Product, and BI to continuously improve the VIP experience and Betty’s overall VIP proposition.

Key Responsibilities:

• Lead, coach, mentor, and develop a team of VIP Account Managers, setting clear goals and performance expectations.
• Own the overall performance and health of the team’s VIP portfolios, monitoring revenue, retention, engagement, and player-health metrics.
• Translate performance data into actionable strategies to retain valuable players, strengthen relationships, and sustainably grow player value.
• Ensure rewards, incentives, gifts, and VIP experiences are used strategically, balancing player experience, loyalty, and commercial value.
• Keep Responsible Gaming and regulatory compliance at the heart of VIP operations, ensuring adherence to AML, Source of Funds, affordability, and player-wellbeing requirements.
• Drive operational excellence by monitoring productivity, service levels, portfolio coverage, and quality, while improving processes and supporting capacity planning.

Requirements:

• 4+ years of experience in VIP Account Management, high-value customer management,premium hospitality, online gaming, or a comparable customer-focused environment.
• Demonstrated people-management experience, preferably leading Account Managers,relationship managers, or customer-facing teams.
• Strong coaching and people-development skills with the ability to improve both individual and team performance.
• Strong understanding of the online gaming/iGaming industry and the dynamics of managing high-value players.
• Strong commercial acumen and an understanding of the relationship between player activity, revenue, rewards, retention, and profitability.
• Excellent analytical skills with the ability to interpret player and portfolio performance data and turn insights into action.
• Strong Excel and reporting capabilities.
• Confident managing difficult conversations, escalations, and complex player situations.
• Willing and able to travel as required to support VIP events, team operations and broader business needs.

What we offer:

• Discretionary bonus
• Career and skills development opportunities
• Fun and collaborative team environment
• Exclusive employee discounts and perks through Perkopolis

The salary range for this role is CAD 110,000 to CAD 140,000 per year, depending on experience, qualifications and location. Final compensation will be determined based on job related skills and business needs.

This is a new role within our team.

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Betty Gaming CA Ltd. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.