Bilingual Customer Care Specialist - Hybrid (Ottawa)

Dynacare; Ottawa; Hybrid; CAD 27,000 - 31,000; Full time

Benefits offered by this job

Health and wellness benefits

RRSP match

Employee stock purchase program

Internal mobility opportunities

Job summary

Dynacare in Ottawa is seeking a Bilingual Customer Care Representative for a 12-month contract, full-time. The role operates Monday–Friday, 8 AM–4 PM, with hybrid work style and internal applicant deadline.

You will handle inquiries via phone, email, fax, and social media, coordinate with internal departments, and ensure timely delivery of results while maintaining safety and regulatory standards.

Qualifications

• High School Education Degree / diploma preferred (or related experience).
• Bilingual (French and English) (spoken & written).
• 3 to 5 years previous experience in a Multi-Channel Contact Centre.

Responsibilities

• Provide assistance to customers regarding inquiries concerning Dynacare services.
• Monitor comments posted on Social Media and respond per guidelines.
• Assist Health Professionals and patients with requisitions to ensure proper fulfillment.
• Communicate with customers on behalf of Dynacare and coordinate with internal teams.
• Monitor and follow up on complaints to ensure proper resolution.

Skills

Bilingual (French and English)

CRM familiarity

Strong communication

Education

High School Education Degree / diploma

Tools

AS400/Omnitech

MS Office Suite

Job description

Dynacare in Ottawa is seeking a Bilingual Customer Care Representative for a 12-month contract, full-time. The role operates Monday–Friday, 8 AM–4 PM, with hybrid work style and internal applicant deadline.

You will handle inquiries via phone, email, fax, and social media, coordinate with internal departments, and ensure timely delivery of results while maintaining safety and regulatory standards.