Bilingual Customer Care & SAP Order Specialist

Bausch + Lomb; Toronto; Hybrid; CAD 60,000 - 70,000; Full time

Job summary

Bausch + Lomb in Vaughan, Ontario, is seeking a bilingual Customer Service Associate to manage order processing, respond to inquiries, and support sales. The role blends customer contact management with SAP order processing, billing and inventory issue resolution in a hybrid 2-days-in-office environment.

You will document interactions, monitor queues, and collaborate across teams to ensure accurate, timely service while upholding company policies and compliance; requires at least 3 years in

Qualifications

• Degree or college diploma from a reputable school.
• Minimum of 3 years customer service experience.
• French/English bilingualism is required.
• Experience with SAP order management system.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint).
• Knowledge of Salesforce preferred.
• Knowledge of the Ophthalmology or Healthcare business preferred.

Responsibilities

• Manage all order processing via email, fax, and SAP with accuracy and agility.
• Act as primary customer contact for inquiries and support.
• Monitor and cover phone queue during assigned shift.
• Document all customer interactions and adjustments for audits.
• Analyze billing, order, and inventory data to resolve issues.
• Ensure compliance with policies and regulatory standards.
• Build and maintain strong customer relationships.

Skills

French-English bilingualism

Verbal communication

Written communication

Problem solving

Data analysis

Customer service operations

Education

Degree or college diploma

Tools

SAP order management

Salesforce

MS Office

Job description

Bausch + Lomb in Vaughan, Ontario, is seeking a bilingual Customer Service Associate to manage order processing, respond to inquiries, and support sales. The role blends customer contact management with SAP order processing, billing and inventory issue resolution in a hybrid 2-days-in-office environment.

You will document interactions, monitor queues, and collaborate across teams to ensure accurate, timely service while upholding company policies and compliance; requires at least 3 years in