Bilingual Creditor Claims Specialist

First Canadian; Sherwood Park; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

5% bilingual uplift after probation

Early finish on Fridays

Earned Time-Off & vacation

RRSP employer match

On-site gym with classes

Renovated facility

Educational assistance

Employee benefits

Wellness spending account

EAP

Employee discount programs

Culture team for diversity & programs

Employee recognition events

Job summary

First Canadian is seeking a Bilingual Claims Coordinator for Creditor Claims in Alberta, based in Sherwood Park. This role will be the primary contact for customers seeking to advance a claim, providing initial responses and coordinating documentation.

Work hours are 9:00 am–6:00 pm Monday to Thursday and 9:00 am–5:00 pm Fridays. Responsibilities include reception duties, managing email/fax inbox, handling calls from an automated queue, communicating with customers and institutions, preparing

Qualifications

• 1–2 years in Administrative Assistant or Insurance Clerical role preferred.
• Fluent English and French with strong written and verbal communication.
• Criminal background checks and employment verification required.

Responsibilities

• Reception duties for claimants visiting the office.
• Manage Creditor Claims email and fax inbox.
• Handle calls from an Automated Call Queue and communicate with customers.
• Identify active certificates and prepare documentation for claims.
• Maintain accurate client contact notes and support managers.

Skills

Call center experience

English/French bilingual

Microsoft Office

Communication skills

Job description

First Canadian is seeking a Bilingual Claims Coordinator for Creditor Claims in Alberta, based in Sherwood Park. This role will be the primary contact for customers seeking to advance a claim, providing initial responses and coordinating documentation.

Work hours are 9:00 am–6:00 pm Monday to Thursday and 9:00 am–5:00 pm Fridays. Responsibilities include reception duties, managing email/fax inbox, handling calls from an automated queue, communicating with customers and institutions, preparing