Claims Coordinator – Claim Services

ABC Benefits Corporation; Edmonton; Hybrid; CAD 52,000 - 65,000; Full time

Job summary

Alberta Blue Cross is seeking a Claims Coordinator for Claim Services. Hybrid role in Edmonton, full-time, temporary 12-month assignment. You will enter and manage claims to ensure timely payments, research discrepancies, and respond to benefits inquiries.

The role requires strong communication, accuracy, multitasking, and proficiency with Microsoft Office. You may work shifts within business hours and collaborate with a high-energy team to improve workflows.

Qualifications

• Excellent verbal communication and listening skills for superior customer service.
• Strong accuracy and ability to multitask under tight timeframes and heavy workload.
• Ability to work with minimal supervision in a team environment.

Responsibilities

• Enter and manage claims to ensure timely payment for providers and members.
• Research and compile information to resolve inquiries and claim discrepancies.
• Respond to inquiries from internal customers about benefits and claims assessment.

Skills

Verbal communication

Accuracy

Multi-tasking

Teamwork

Problem-solving

Organizational skills

Microsoft Office Suite

Tools

Microsoft Office

Job description

## Claims Coordinator – Claim ServicesApply: Hybrid: Edmonton: Full time: Posted 2 Days Ago: End Date: October 10, 2026 (12 days left to apply): R1283Alberta Blue Cross is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.Working at Alberta Blue Cross means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.**OVERVIEW:** The overall responsibility in this position is to ensure that the claims we receive are appropriately managed. This involves accurate and efficient entry and adjudication of claims. This is a temporary 12-month position. **WHAT YOU WILL DO:*** Enter and manage claims to ensure timely payment for our providers and members.* Research and compile information from various sources to resolve inquiries and claim discrepancies, consulting with senior staff if assistance is required.* Respond to inquiries from internal customers regarding all aspects of benefits and claims assessment.* Follow through to ensure effective and efficient resolution of all inquiries.* Contact providers and members to obtain the necessary information to assess claims.* Adjudicate claims in accordance with unit procedures and Claim Services standards with a high degree of accuracy and efficiency.* Monitor individual production to ensure that claim turnaround and volume expectations are met.* Make suggestions to improve workflows and processes. **WHAT YOU WILL HAVE:*** Demonstrated excellence in verbal communication and listening skills in the delivery of superior service to customers in previous roles.* Demonstrated excellence in accuracy and multi-tasking under tight time frames and heavy workload.* Demonstrated ability to work with minimal supervision and within a team environment.* Demonstrated problem-solving and decision-making capabilities as well as strong organizational skills.* Strong attention to detail and a desire for continuous learning.* Proficiency with Microsoft Office Suite is required.* Willingness to work scheduled shifts within business hours of 8:00 a.m. and 5:00 p.m.* Willingness to work extra hours and overtime hours as needed.This position will remain open until October 9, 2026.Alberta Blue Cross is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.caA criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.