Bilingual Contact Center Supervisor — Hybrid Change Leader

Altis Recruitment; Montreal (administrative region), Windsor; Hybrid; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Flexible hybrid work model

Leadership development opportunities

Bonus potential

Job summary

A leading recruitment agency is seeking a Contact Centre Supervisor to lead a team in Montreal and Windsor. This role involves driving performance, supporting change initiatives, and fostering employee engagement in a unionized environment. Candidates should have 3-5 years of experience in people management, particularly in contact centres, and possess strong communication and conflict resolution skills. Join a purpose-driven organization focused on making a social impact while navigating a hybrid work model. Competitive compensation and growth opportunities are offered.

Qualifications

• 3 to 5+ years of experience managing teams of 10 or more.
• Experience in a unionized contact centre environment.
• Strong understanding of coaching and conflict resolution.

Responsibilities

• Lead, coach, and develop a team within a unionized contact centre.
• Drive service level performance and quality outcomes.
• Support recruitment and onboarding processes.
• Navigate collective agreements thoughtfully.
• Champion change management initiatives.
• Identify and implement process improvements.

Skills

People management experience

Performance management

Conflict resolution

High emotional intelligence

Strong communication skills

Education

Post-secondary education in a related field

Job description

A leading recruitment agency is seeking a Contact Centre Supervisor to lead a team in Montreal and Windsor. This role involves driving performance, supporting change initiatives, and fostering employee engagement in a unionized environment. Candidates should have 3-5 years of experience in people management, particularly in contact centres, and possess strong communication and conflict resolution skills. Join a purpose-driven organization focused on making a social impact while navigating a hybrid work model. Competitive compensation and growth opportunities are offered.