Bilingual Concierge (12-month Contract)

Accorhotel; Ottawa; On-site; CAD 32,000 - 44,000; Full time

Benefits offered by this job

50% F&B discount

Employee benefit card (Accor worldwide

Learning programs

Job summary

Fairmont Château Laurier in Ottawa invites you to join our Concierge team in the heart of Canada's capital. You will assist guests with mail, plans, and bookings, ensuring timely follow-up and seamless service throughout their stay.

Fluency in both official languages, strong guest relations, and professional presentation are essential. You will help oversee the bell desk, adhere to safety policies, and contribute to a supportive, high-energy hotel environment.

Qualifications

• Previous customer related experience required.
• Must possess a professional presentation.
• Must be fluent in both languages.
• Computer literate in Microsoft Windows applications an asset.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Previous supervisory/management experience a strong asset.

Responsibilities

• Assist guests with mail, messages, and any plans or arrangements they require.
• Assist with any plans or arrangements the guest intends to make during their stay and to ensure timely follow up with guests and any confirmations for bookings.
• Consistently offer professional, friendly and engaging service.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Oversee the bell desk and bell team.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Skills

Bilingual

Customer service

Professional presentation

Interpersonal skills

Problem solving

Team player

Tools

Windows

Job description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Concierge.

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Full rate of pay of $27.50/hour

Reporting to the Chief Concierge and Senior Rooms Managers, responsibilities and essential job functions include but are not limited to the following:

• Assist guests with mail, messages, and any plans or arrangements they require
• Assist with any plans or arrangements the guest intends to make during their stay and to ensure timely follow up with guests and any confirmations for bookings
• Consistently offer professional, friendly and engaging service
• Assist guests regarding hotel facilities in an informative and helpful way
• Assists in overseeing the bell desk and bell team
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

• Previous customer related experience required
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Must be fluent in both languages
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all time
• Previous supervisory/management experience a strong asset

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Regularly lifting heavy objects (up to 50 pounds)
• Occasional kneeling, pushing, pulling, lifting

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure:

We use artificial intelligence to help screen and assess applications for this position.These toolsassistour hiring team but do not replace human judgment. Final hiring decisions areultimately madeby humans. If you would like more information about how your data is processed, please contact us.