Bilingual Collections Coordinator – AR & Inbound Calls

Adecco; Brampton; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Hires fast, pays weekly

4% vacation pay on each weekly cheque

Medical and dental benefits once qualified

Free training programs

New and quicker onboarding process

Job summary

A leading staffing agency is seeking a Collections Coordinator in Brampton, ON. This role involves providing customer service to clients, managing inquiries, collecting payments, and ensuring documentation is complete. Candidates should have a post-secondary degree or diploma and a minimum of 3 years' experience in collections or similar fields. Strong communication skills are essential, with bilingualism in French as a plus. Flexible work hours from Monday to Friday are required. The position offers various benefits and a supportive team environment.

Qualifications

• Minimum of 3 years in collections, call center operations, or high-volume B2B sales.
• Experience in order release and credit decision-making.

Responsibilities

• Provide efficient and effective customer service to clients.
• Manage inbound call inquiries and make outbound calls for resolution.
• Collect and process customer payments.
• Assist customers by providing required documentation.
• Negotiate timely repayments with debtors.
• Accurately document all related activities.

Skills

Excellent written and verbal communication skills (English)

Bilingual in French

Skilled in de-escalating customer concerns

Ability to prioritize workload

Commitment to excellent customer service

Sound judgment

Education

Post-secondary degree or diploma

Job description

A leading staffing agency is seeking a Collections Coordinator in Brampton, ON. This role involves providing customer service to clients, managing inquiries, collecting payments, and ensuring documentation is complete. Candidates should have a post-secondary degree or diploma and a minimum of 3 years' experience in collections or similar fields. Strong communication skills are essential, with bilingualism in French as a plus. Flexible work hours from Monday to Friday are required. The position offers various benefits and a supportive team environment.