Bilingual Client Services Clerk (Temporary)

City of Cornwall; Eastern Ontario; On-site; CAD 42,000 - 52,000; Full time

Job summary

The City of Cornwall is seeking a Client Services Clerk to provide front-line customer service and administrative support for human services programs. You will assist clients with accessing services, process applications, and maintain accurate records to ensure a professional, client-focused experience.

Responsibilities include greeting clients in person, by phone, and via email; processing applications and documents; updating client records with privacy compliance; and coordinating appointments

Qualifications

• Data entry and accurate record-keeping skills.
• Clear verbal and written communication for client interactions and document preparation.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Ability to handle sensitive information with confidentiality and privacy.
• Strong problem-solving and client service orientation.
• Good time management to handle multiple tasks in a busy office.
• Ability to work well in a team and support staff as needed.
• Demonstrated resilience and composure in challenging customer interactions.

Responsibilities

• Greet and assist clients in person, by phone, and via email, providing information about available programs and services.
• Process applications, forms, and documents related to human services programs, ensuring accuracy and completeness.
• Maintain and update client records in accordance with privacy regulations and organizational policies.
• Respond to client inquiries, provide guidance on service eligibility, and refer clients to appropriate staff or resources.
• Assist in scheduling appointments, coordinating meetings, and overseeing calendars for program staff.
• Prepare and distribute correspondence, notices, and other program-related materials.
• Collect, verify, and process financial documents, invoices, and payments related to program services.
• Support data entry, tracking, and reporting by maintaining accurate databases and tracking service requests.
• Assist with general office administration, including filing, scanning, and handling mail distribution.
• Ensure a welcoming and respectful environment for clients while maintaining confidentiality and professionalism.

Skills

Data Entry

Organization

Communication

MS Office

Privacy/Confidentiality

Problem-Solving

Time Management

Collaboration

Emotional Resilience

Tools

Microsoft Office

Job description

The City of Cornwall is seeking a Client Services Clerk to provide front-line customer service and administrative support for human services programs. You will assist clients with accessing services, process applications, and maintain accurate records to ensure a professional, client-focused experience.

Responsibilities include greeting clients in person, by phone, and via email; processing applications and documents; updating client records with privacy compliance; and coordinating appointments