Client Access Representative - TFT (#2026-496-CHS-270) EA

Hastings; Belleville; Hybrid; CAD 38,000 - 41,000; Full time

Benefits offered by this job

4% vacation per pay

14% in lieu of benefits

Job summary

Hastings County is seeking two Temporary Full-Time Client Access Representatives for the Community and Human Services Department. You will provide front counter reception and switchboard duties, engaging with staff and external groups to ensure smooth service delivery.

The roles are temporary and expected to last approximately three months, with Monday–Friday hours 8:30 am–4:30 pm. This posting closes Sept 16, 2026.

Qualifications

• Minimum two-year diploma in business or accounting.
• One to two years related work experience.
• Equivalent combination of education and experience may be considered.
• Expert knowledge of County customer service standards and strong interpersonal skills to resolve issues at first point of contact for effective liaison with staff and the public.
• Knowledge of MFIPPA and related acts to provide general information.
• Proficiency with Windows programs including Word, Excel, and Outlook.
• Working knowledge of departmental databases including SAMS, YARDI, and OCCMS.

Responsibilities

• Front reception duties for Community & Human Services.
• Receive and direct incoming phone calls through the switchboard.
• Coordinate appointment schedules and interview rooms.
• Receive, sort, and distribute mail at main counter.
• Schedule, assign, and record internal file transfers for Case Workers and IAC.
• Handle overflow queue calls per call-back procedures.
• Backfill for other access and program support staff as required.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Phone etiquette

Education

Diploma in business or accounting

Tools

MS Word

MS Excel

Outlook

SAMS

YARDI

OCCMS

Job description

Client Access Representative - TFT (#2026-496-CHS-270) EA

Job Category: Program Support - CHS

Requisition Number: CLIEN001354

• Posted : September 9, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Client Access Representative

Temporary Full-Time positions

Approximately 3 months

Hastings County has a current vacancy for two (2) Temporary Full-Time Client Access Representatives in our Community and Human Services Department. Through commitment to established operating principles, this position is responsible to provide front counter reception and switchboard operation for the integrated Community and Human Services Department. This will involve working with all levels of staff in the organization as well as with external groups, agencies and/or individuals.

Successful candidates are expected to embrace and abide by the Hastings County Community & Human Services operating principles and customer service-centered philosophies.

DUTIES:

• Responsible for front reception duties for Community & Human Services.
• Receive and direct incoming phone calls through our integrated switchboard.
• Monitor and assist with the coordination of appointment schedules and interview rooms.
• Receive, sort, and distribute mail dropped off at main counter and drop off area.
• Schedule, assign, and record internal file transfers, facilitate internal and external file transfer requests for Case Workers and IAC.
• Accept overflow queue calls as per “call back” procedures of IAC
• Backfill Job Information Clerk and support for other access and program support staff as required.
• Other duties as assigned

QUALIFICATIONS:

• Minimum two-year diploma in business or accounting
• One to two years related work experience
• Equivalent combination of education and experience may be considered.
• Expert knowledge of County customer service standards and strong interpersonal skills to resolve issues at first point of contact for effective liaison with staff and the public.
• Knowledge of relevant legislation/policy/procedures including MFIPPA, the Ontario Works/Ontario Disability Support Program/Day Nurseries, Housing Services Act, 2011 and Residential Tenancy Acts to provide general information pertaining to eligibility requirements.
• High degree of proficiency with Windows programs including Word, Excel, and Outlook
• General working knowledge of departmental databases including SAMS, YARDI, and OCCMS
• Demonstrated ability to work with minimal supervision and effectively in a team environment
• Use of discretion and good judgment is essential when dealing with highly confidential and sensitive issue

HOURS OF WORK: Monday - Friday - 8:30 am to 4:30 pm

WAGE RANGE: $27.31 - $30.00/hr + 4% vacation per pay + 14% in lieu of benefits

CLOSING DATE: Wednesday, September 16, 2026 by 4pm

This posting is to fill an existing vacancy and actively being recruited for. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information collected will be used only for the purposes of this employment opportunity. We thank all candidates who apply, but advise that only those persons selected for an interview will be contacted.

"The County of Hastings is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please contact us if you require this posting in an alternate format. If contacted for an employment opportunity, please advise Human Resources if you require accommodation."