Bilingual Client Advisor - Banking (Mandarin/Cantonese/Arabic/Tagalog)

Royal Bank of Canada; Mississauga; On-site; CAD 25,000 - 33,000; Part time

Benefits offered by this job

Total Rewards Program including bonus

World-class training program

Career development across geographies

Job summary

Royal Bank of Canada in Mississauga is seeking a Client Advisor who will serve as the first point of contact in our retail branches. This bilingual role requires Mandarin/Cantonese/Arabic or Tagalog fluency and a hospitality mindset to welcome and engage clients.

You will greet clients, help with everyday banking needs, resolve concerns at first contact, and guide customers to appropriate RBC solutions while promoting digital self-serve options.

Qualifications

• Fluent in Mandarin, Cantonese, Arabic or Tagalog.
• Retail or customer service experience preferred.
• Flexible hours to cover branch operations.
• Strong communication and empathy.

Responsibilities

• Maintain an engaging on-the-floor presence in RBC retail locations and greet clients upon entry.
• Actively listen to client needs and resolve concerns at first point of contact.
• Assist clients with everyday banking needs using RBC systems and digital platforms while respecting preferences.
• Engage in discovery conversations to identify client needs and provide suitable advice and solutions.
• Promote RBC Partners where appropriate to address more complex needs.
• Educate clients to self-serve digitally while providing guidance as needed.
• Adhere to compliance routines to protect client and shareholder interests during transactions.

Skills

Mandarin

Cantonese

Arabic

Tagalog

Customer service

Active listening

Digital literacy

People skills

Job description

Royal Bank of Canada in Mississauga is seeking a Client Advisor who will serve as the first point of contact in our retail branches. This bilingual role requires Mandarin/Cantonese/Arabic or Tagalog fluency and a hospitality mindset to welcome and engage clients.

You will greet clients, help with everyday banking needs, resolve concerns at first contact, and guide customers to appropriate RBC solutions while promoting digital self-serve options.