Bilingual Banking Advisor — Elevate Client Experience

RBC; Brampton; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

RBC is hiring Banking Advisors to support Brampton and Mississauga clients. In this bilingual role, you’ll help customers with everyday banking, credit, and investments, while guiding them through digital tools to enhance experience and loyalty.

You will work during RBC branch hours, including evenings and weekends where required, and collaborate with partners to turn opportunities into outcomes, delivering trusted advice and service excellence.

Qualifications

• Mutual Funds accreditation (Investment Funds in Canada or Canadian Securities Course) or willingness to obtain it within your training period
• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
• Digital literacy across a broad range of devices (smartphones, tablets, laptops, etc.)
• Availability to work all open business hours
• Fluent in Mandarin, Cantonese, Arabic, Tagalog

Responsibilities

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

Skills

Client Centricity

Advice Based Solutions

Client Discovery

Communication

Critical Thinking

Curious Mindset

Data Analysis

Digital Literacy

Job description

RBC is hiring Banking Advisors to support Brampton and Mississauga clients. In this bilingual role, you’ll help customers with everyday banking, credit, and investments, while guiding them through digital tools to enhance experience and loyalty.

You will work during RBC branch hours, including evenings and weekends where required, and collaborate with partners to turn opportunities into outcomes, delivering trusted advice and service excellence.