Bilingual Client Advisor – Arabic & Tagalog (Retail)

RBC; Brampton; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Bonuses

Flexible benefits

Job summary

RBC is seeking a Client Advisor in Brampton to welcome and assist clients with everyday banking needs. You will engage customers, resolve issues at first contact, and guide them toward digital solutions and additional RBC services.

The role requires bilingual Arabic and Tagalog communication and a flexible schedule to cover branch hours. You will act as the first point of contact in-store, learning RBC systems and digital platforms while delivering outstanding client service and maintaining

Qualifications

• Fluent in Arabic and Tagalog.
• Digital literacy across devices (phones, tablets, laptops).
• Strong customer service orientation with empathetic communication.

Responsibilities

• Greet and engage clients at RBC retail locations.
• Listen to client needs and resolve concerns at first contact.
• Assist with everyday banking needs using RBC systems and digital tools.
• Provide client-centric advice and uncover opportunities for additional solutions.
• Educate clients on self-serve digital channels and RBC Partners for complex needs.
• Adhere to compliance routines and protect client and shareholder interests.

Skills

Arabic & Tagalog fluency

Digital literacy

Customer service

Communication skills

Hospitality mindset

Job description

RBC is seeking a Client Advisor in Brampton to welcome and assist clients with everyday banking needs. You will engage customers, resolve issues at first contact, and guide them toward digital solutions and additional RBC services.

The role requires bilingual Arabic and Tagalog communication and a flexible schedule to cover branch hours. You will act as the first point of contact in-store, learning RBC systems and digital platforms while delivering outstanding client service and maintaining