Bilingual Client Advisor – Banking & Digital Support

RBC; Vaughan; On-site; CAD 55,000 - 75,000; Full time

Job summary

RBC Vaughan is seeking a Client Advisor who can warmly greet clients, address their everyday banking needs, and guide them to RBC digital platforms. You will be the first point of contact in-stores and help uncover opportunities to provide tailored advice to meet individual financial needs.

Fluency in Mandarin, Cantonese, Italian, Spanish, Russian, or Ukrainian is a key asset. This full-time role requires flexibility to work extended branch hours and participate in a collaborative,

Qualifications

• A passion for hosting an exceptional client experience
• Curiosity, emotional intelligence and empathetic communication skills
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours
• A self-motivated eagerness to learn and determination to succeed
• Fluent in Mandarin, Cantonese, Italian, Spanish, Russian, or Ukrainian
• Previous retail or customer service experience
• Experience in the financial or service industry

Responsibilities

• Maintain an engaging on-the-floor presence in our retail locations, ensuring every client is proactively greeted and engaged upon entry
• Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact
• Assist clients to fulfill their immediate everyday banking needs, both personal and business, using RBC's systems and best in class digital platforms, while respecting client preferences
• Engage in discovery conversations to understand client needs, provide client-centric advice and personally fulfill on the appropriate simple advice, solutions and service
• Contribute to a culture of collective team success by uncovering opportunities to provide warm introductions to RBC Partners to fulfil on more complex client needs
• Champion digital enablement by proactively educating our clients to self-serve, while leading with advice, serving through digital where possible
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

Skills

Adaptability

Advice Based Solutions

Client Centricity

Client Discovery

Communication

Curious Mindset

Data Analysis

Digital Literacy

Job description

RBC Vaughan is seeking a Client Advisor who can warmly greet clients, address their everyday banking needs, and guide them to RBC digital platforms. You will be the first point of contact in-stores and help uncover opportunities to provide tailored advice to meet individual financial needs.

Fluency in Mandarin, Cantonese, Italian, Spanish, Russian, or Ukrainian is a key asset. This full-time role requires flexibility to work extended branch hours and participate in a collaborative,