Bilingual Banking Advisor (Mandarin/Cantonese)

RBC; Vaughan; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Total rewards program

Bonuses

Flexible benefits

Job summary

RBC Richmond Hill is seeking a Client Advisor who speaks Mandarin, Cantonese, Russian or Hebrew to support daily banking needs in our branch network. You will engage clients, demonstrate digital tools, educate on services, respond to inquiries, and refer opportunities to specialists, all while delivering an exceptional client experience in a fast-paced retail environment.

This role requires flexibility to work extended hours and a commitment to client-first service.

Qualifications

• Must demonstrate passion for putting clients first in a hands-on, target-driven sales environment.
• Strong problem-solving and people skills to build relationships and proactively connect with clients.
• Fluent in Mandarin, Cantonese, Russian, or Hebrew.
• Flexibility, eagerness to learn, strong ethics, and a hunger for success.
• Digital literacy across devices (phones, tablets, laptops, etc.).

Responsibilities

• Proactively engage with clients in the branch and community, uncovering banking needs and referral opportunities.
• Focus on client education and demonstration, leveraging technology to deliver a memorable experience and drive sales.
• Respond to client-initiated contact, assisting with a full range of financial transactions.
• Actively listen to understand clients' individual needs.
• Take ownership of resolving and preventing client banking problems and referring to specialists.

Skills

Adaptability

Advice Based Solutions

Client Centricity

Client Discovery

Communication

Curious Mindset

Data Analysis

Digital Literacy

Fluent Mandarin/Cantonese/Russian/Hebr

Job description

RBC Richmond Hill is seeking a Client Advisor who speaks Mandarin, Cantonese, Russian or Hebrew to support daily banking needs in our branch network. You will engage clients, demonstrate digital tools, educate on services, respond to inquiries, and refer opportunities to specialists, all while delivering an exceptional client experience in a fast-paced retail environment.

This role requires flexibility to work extended hours and a commitment to client-first service.