Bilingual Banking Client Advisor – Digital Solutions

RBC; Toronto; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Total Rewards Program

World-class training

Career development opportunities

Job summary

RBC in Toronto is seeking a Client Advisor for Etobicoke North, fluent in English and Cantonese/Mandarin/Italian/Spanish/Vietnamese/Russian/Turkish/Arabic, to welcome clients and meet everyday banking needs. The role requires flexible hours including weekends and aligns with RBC’s client-first values.

As the first point of contact in branches, you will engage customers, uncover opportunities for advice and support, and guide clients through digital tools while maintaining strong compliance and

Qualifications

• A passion for hosting an exceptional client experience.
• Fluent in one of the languages listed: Cantonese, Mandarin, Italian, Spanish, Vietnamese, Russian, Turkish, or Arabic.
• Digital literacy across devices (phones, tablets, laptops).
• Flexibility to work extended retail hours including weekends.

Responsibilities

• Maintain an engaging on-the-floor presence at RBC retail locations.
• Listen actively to client needs and resolve concerns at first point of contact.
• Assist clients with everyday banking needs using RBC systems and digital platforms.
• Provide client-centric advice and simple targeted solutions.
• Promote digital enablement and guide clients to self-serve where appropriate.
• Ensure compliance with procedures to protect client and shareholder interests.

Skills

Bilingual language proficiency (Canton

Fluent in Mandarin

Fluent in Italian

Fluent in Spanish

Fluent in Vietnamese

Fluent in Russian

Fluent in Turkish

Fluent in Arabic

Job description

RBC in Toronto is seeking a Client Advisor for Etobicoke North, fluent in English and Cantonese/Mandarin/Italian/Spanish/Vietnamese/Russian/Turkish/Arabic, to welcome clients and meet everyday banking needs. The role requires flexible hours including weekends and aligns with RBC’s client-first values.

As the first point of contact in branches, you will engage customers, uncover opportunities for advice and support, and guide clients through digital tools while maintaining strong compliance and