Bilingual Call Center Pro - English & Spanish Support

MCI; Sydney; Hybrid; CAD 36,000 - 48,000; Full time

Job summary

MCI in Sydney, Nova Scotia is seeking motivated and customer-focused Bilingual Call Center Representatives to join our growing team. You will support inbound customer service and technical support programs for a diverse portfolio of commercial and public sector clients, communicating in English and Spanish to resolve inquiries and deliver an exceptional customer experience.

As the first point of contact, you will build positive relationships through professional communication, active listening

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Fluent in both English and Spanish.
• Strong verbal and written communication skills.
• Basic computer proficiency and data entry experience.

Responsibilities

• Handle inbound customer interactions in English and Spanish professionally and efficiently.
• Resolve customer inquiries related to products, services, billing, and account management.
• Troubleshoot basic technical issues and provide step-by-step solutions.
• Accurately document customer interactions and update account information.
• Utilize internal systems and knowledge resources to resolve customer concerns.
• Maintain confidentiality of customer information.
• Escalate complex issues when appropriate.
• Meet established quality, productivity, and customer satisfaction goals.
• Participate in ongoing training and development programs.
• Adhere to attendance and schedule requirements.

Skills

Fluent English & Spanish

Verbal & written communication

Basic computer proficiency

Data entry experience

Education

High school diploma or equivalent

Job description

MCI in Sydney, Nova Scotia is seeking motivated and customer-focused Bilingual Call Center Representatives to join our growing team. You will support inbound customer service and technical support programs for a diverse portfolio of commercial and public sector clients, communicating in English and Spanish to resolve inquiries and deliver an exceptional customer experience.

As the first point of contact, you will build positive relationships through professional communication, active listening