Sales Supervisor I

MCI; Sydney; On-site; CAD 50,000 - 70,000; Full time

Job summary

MCI is seeking experienced Customer Service Supervisors in Sydney, NS to lead teams for various commercial and public sector clients. This full-time on-site position requires daily attendance at our physical contact center. You will enhance customer journeys and support a motivated workforce dedicated to representing our clients’ brands effectively. Join MCI to contribute to a positive workplace culture focused on growth and excellence.

Qualifications

• Experience in customer service and team leadership needed.
• Ability to enhance customer journeys and drive scalability.

Responsibilities

• Lead teams supporting various clients in commercial and public sectors.
• Ensure daily attendance at our contact center in Sydney.

Job description

LOCATION

Sydney, NS

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

At the heart of our mission is a commitment to creating a workplace culture that empowers our agents and leaders to passionately represent our clients’ brands. We believe that happy agents create happy customers and that excellence is the result of intention, effort, and execution.

We’re currently seeking experienced Customer Service Supervisors to lead teams supporting a variety of commercial and public sector clients. This is a full-time, on-site position requiring daily attendance at one of our physical contact center locations.