Bilingual Business Development Representative

Deutsche Post; Montreal; Hybrid; CAD 60,000 - 100,000; Full time

Benefits offered by this job

Dental coverage

RRSP plan

DEIB commitment

Hybrid work environment

3 weeks vacation and personal days

Uncapped commission

Job summary

DHL Express in Canada is seeking a sales-focused professional to qualify prospects and promote express services across Canada. You will be the main contact for customers, coordinating with internal teams to resolve queries and drive growth.

You will re-activate and manage small business accounts, identify new opportunities, and leverage DHL tools to maximize revenue. A hybrid work environment, training programs, and a generous commission structure support career growth.

Qualifications

• College or University degree or 1-2 years prior sales experience.
• Prior experience with Customer Relationship Management tool.
• Proficient with Microsoft Office.
• Outstanding phone presence with the ability to create rapport with prospective clients.
• Self-motivated and driven to plan and execute sales generation.
• Commitment to exceed sales targets.
• Ability to work in a fast-paced environment, to manage time and tasks effectively and strategically.
• Resiliency, a positive attitude, and the perseverance to succeed!
• Bilingual in French and English.

Responsibilities

• Qualify prospects by telephone, email or online platforms for Canada-wide B2B sales.
• Promote DHL Express services to new and existing clients.
• Act as the customer’s point of contact to resolve queries or issues.
• Coordinate with departments on lead initiatives and with supervisor for feedback.
• Re-activate, onboard and manage small business accounts 3–6x per year.

Skills

CRM experience

MS Office

Phone skills

Bilingual FR/EN

Education

College/University degree

Tools

CRM software

Job description

DHL Express is a global logistics company founded in 1969 in San Francisco, California. Since then, we have grown to become one of the largest and most recognizable logistics companies in the world, with a presence in over 220 countries and territories. Our commitment to sustainability has earned recognition as a leader in the logistics industry, with initiatives such as our GoGreen program aimed at reducing the environmental impact of shipping operations.

What makes DHL great? We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

About the Role

You’ll start by:

• Using our CRM system to qualify prospects by telephone, email, online platforms - Canada-wide B2B sales, no limits on industry
• Promoting DHL Express services to new and existing clients
• Acting as the customer’s point of contact to ensure all queries or issues are dealt with appropriately
• Coordinating with different departments on lead initiatives
• Working with supervisor on a regular basis for feedback opportunities

Then you’ll have the opportunity to:

• Re-activate, onboard, and manage small-sized business accounts where companies use DHL Express services 3-6 x year
• Identify opportunities for growth and use of DHL Express services on a more frequent basis, collaborating with our different sales channels
• Utilize our commercial tools to maximize revenue growth
• Practice with pipeline management to set up new businesses within DHL Express

Our Investment in You

• Professional development and career advancement opportunities within DHL; including 1:1 coaching and an Individual Development Plan
• Training program to become a ‘Certified International Specialist’ and a "Sell Like Never Before" training program that provides skills and strategies for successful sales.
• A commitment to Diversity, Equity, Inclusion, and Belonging (DEIB).
• Comprehensive benefits package, including dental, medical, RRSP, and more.
• Hybrid work environment, including both in-office and work from home days.
• Employee Discounts and Perks, Employee & Family Assistance Program.
• 3 weeks of annual vacation and personal days.
• Lucrative uncapped performance-based commission structure with OTE of 60-100k

Preferred Qualifications

• College or University degree or 1-2 years prior sales experience
• Prior experience with Customer Relationship Management tool.
• Proficient with Microsoft Office
• Outstanding phone presence with the ability to create rapport with prospective clients
• Self-motivated and driven to plan and execute sales generation
• Commitment to exceed sales targets
• Ability to work in a fast-paced environment, to manage time and tasks effectively and strategically
• Resiliency, a positive attitude, and the perseverance to succeed!
• Bilingual in French and English

This is an exciting opportunity for those who are looking to grow their career with a global organization like DHL. We encourage our employees to think big and offer them opportunities to explore and experience different opportunities within the network. We believe in professional development but also personal growth.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff that represent the broad diversity of the Canadian workforce