Area Operations Manager Eastern Region

DHL Express; Montreal; On-site; CAD 90,000 - 120,000; Full time

Job summary

DHL Express Canada is seeking a proven Area Operations Manager to lead and direct all phases of the company’s operations within Quebec and Nova Scotia, based in Lachine. You will drive service excellence, cost control, and process improvements while collaborating with sales to deliver customer solutions.

As part of the Canadian Operations Leadership team, you will manage telecoms, recovery procedures for IT incidents, and staff development, ensuring compliance with company standards and safety

Qualifications

• 5 to 7 years of management experience in a medium to large service company (preferably in transportation).
• Bilingual French and English.

Responsibilities

• Lead and direct all phases of the Company’s Operations within Quebec and Nova Scotia.
• Identify and implement process or cost improvements and execute the Operations strategy.
• Manage local HR issues in alignment with HR team and ensure Track and Trace technology compliance.
• Monitor EBIT and drive profitable revenue growth; manage costs and on-time data entry.
• Represent DHL Express Canada as a member of the Operations Leadership team.

Skills

Management

Leadership

Communication

Bilingual French and English

Education

Post-secondary education

Tools

Track and Trace technology

Job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec and Nova Scotia, to ensure that the planned performance objectives, as detailed by the strategic plan, cost controls and revenue targets are met. This leader will also act as a proactive member of the Sales resource team in the provision of Customer service solutions.

Reporting to Sr. Director of Engineering and Ground Operations for DHL Express Canada and based in Lachine, the leader who can thrive in this role will manage every aspect of local Operations. You will identify and recommend process or cost improvements and execute the Operations strategy for your area. You will identify, propose and influence business solutions; expand usage of ecommerce tools; manage telecoms; and handle recovery procedures in case of IT incidents.

You will play an active role in supporting the Sr. Director – Engineering & Ground Operations and your functional colleagues as a member of the Canadian Operations Leadership team.

How will you contribute to the success of DHL?

• Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatching & claims, including missed pick-ups; scanning compliance; and overall service quality
• Responsibility for the cost optimization of the Region including locations in Lachine, Mirabel, Quebec City and Halifax
• Manage employee/labour relations through appropriate application of Collective Agreement
• Manage all local Human Resources issues in alignment with Human Resources team
• Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance – P&D; on-hand; linking multi-piece shipments; transfer to agents
• Monitor & Improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry
• Assist in the development of the long- & short-range service centre objectives and plans for attainment
• Prepare service center, profit plan, and submit for approval and execution.
• Identify & track route service standards and adjust operation as required, i.e., driver cost/shipment., stops/hour, driver load & departure times.
• Implement continuous improvement initiatives
• Manage special projects as agreed with the Vice President.
• Leading as a Successful 21st Century Manager
• As a leader in DHL Express, you will:
  • Provide leadership, through appropriate decision‑making, communication, and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement
  • Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion
  • Ensure staff compliance with established Company standards, policies and procedures,
  • i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB
  • Keep informed on general business conditions and activities of current and potential competitors
  • Where applicable and as required, travel to and manage outlying depots
  • Professional development and solid career advancement opportunities – we want you to grow within DHL!

Do you have what it takes?

• 5 to 7 years of management experience in a medium to large service company (preferably in transportation)
• Post-secondary courses in appropriate disciplines.
• Bilingual French and English
• Excellent interpersonal skills.
• Proven experience and success in leadership positions.
• Demonstrated general accounting, finance & administration experience.
• Good communication skills - written & verbal.
• Demonstrated ability to manage multiple tasks/priorities.
• Implemented measurements & strategies to attain goals within time constraints.
• Min. 3-5 year’s management experience in a service-related organization.
• Proven work experience in a union environment and negotiation skills.
• Demonstrated analysis & problem-solving skills.
• Word processing & spreadsheet experience.

All applicants are required to pass interviews, a criminal background check, and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.