Bilingual Business Development Representative

DHL Express; Montreal; Hybrid; CAD 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid work environment

Dental and medical benefits

RRSP

Employee discounts

Job summary

DHL Express is seeking a sales-focused professional to drive Canada-wide B2B sales, promoting DHL Express services and serving as the main contact for clients. The role includes qualifying leads, coordinating with internal teams, and growing small business accounts. Hybrid work setup with opportunities for career development.

Ideal candidates have 1–2 years of sales experience, CRM proficiency, and strong communication skills in French and English.

Qualifications

• College or university degree or 1-2 years prior sales experience.
• Proficient with Customer Relationship Management tool.
• Proficient with Microsoft Office.
• Outstanding phone presence with the ability to create rapport with prospective clients.
• Self-motivated and driven to plan and execute sales generation.
• Commitment to exceed sales targets.
• Ability to work in a fast-paced environment and manage time and tasks.
• Resilient with a positive attitude and perseverance to succeed.
• Bilingual in French and English.

Responsibilities

• Qualify prospects by telephone, email, and online platforms; Canada-wide B2B sales.
• Promote DHL Express services to new and existing clients.
• Serve as the customer’s point of contact for queries or issues.
• Coordinate with departments on lead initiatives.
• Collaborate with supervisor for feedback opportunities.
• Re-activate, onboard, and manage small business accounts (3–6x/year).
• Identify growth opportunities and increase DHL Express usage.
• Utilize commercial tools to maximize revenue growth.
• Manage pipeline to set up new businesses within DHL Express.

Skills

CRM proficiency

Phone sales

Rapport building

Self-motivated

Time management

Bilingual French/English

Education

College/University degree or 1–2 years sales experience

Tools

Microsoft Office

Job description

DHL Express is a global logistics company founded in 1969 in San Francisco, California. Since then, we have grown to become one of the largest and most recognizable logistics companies in the world, with a presence in over 220 countries and territories.

Our commitment to sustainability has earned recognition as a leader in the logistics industry, with initiatives such as our GoGreen program aimed at reducing the environmental impact of shipping operations.

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Start YOUR career with DHL today!

About The Role

You’ll start by:

• Using our CRM system to qualify prospects by telephone, email, online platforms - Canada-wide B2B sales, no limits on industry
• Promoting DHL Express services to new and existing clients
• Acting as the customer’s point of contact to ensure all queries or issues are dealt with appropriately
• Coordinating with different departments on lead initiatives
• Working with supervisor on a regular basis for feedback opportunities

Then you’ll have the opportunity to:

• Re-activate, onboard, and manage small-sized business accounts where companies use DHL Express services 3-6 x year
• Identify opportunities for growth and use of DHL Express services on a more frequent basis, collaborating with our different sales channels
• Utilize our commercial tools to maximize revenue growth
• Practice with pipeline management to set up new businesses within DHL Express

Our Investment in You

• Professional development and career advancement opportunities within DHL; including 1:1 coaching and an Individual Development Plan
• Training program to become a ‘Certified International Specialist’ and a "Sell Like Never Before" training program that provides skills and strategies for successful sales.
• A commitment to Diversity, Equity, Inclusion, and Belonging (DEIB).
• Comprehensive benefits package, including dental, medical, RRSP, and more.
• Hybrid work environment, including both in-office and work from home days.
• Employee Discounts and Perks, Employee & Family Assistance Program.
• 3 weeks of annual vacation and personal days.
• Lucrative uncapped performance-based commission structure with OTE of 60-100k

Preferred Qualifications

• College or University degree or 1-2 years prior sales experience
• Prior experience with Customer Relationship Management tool.
• Proficient with Microsoft Office
• Outstanding phone presence with the ability to create rapport with prospective clients
• Self-motivated and driven to plan and execute sales generation
• Commitment to exceed sales targets
• Ability to work in a fast-paced environment, to manage time and tasks effectively and strategically
• Resiliency, a positive attitude, and the perseverance to succeed!
• Bilingual in French and English

This is an exciting opportunity for those who are looking to grow their career with a global organization like DHL. We encourage our employees to think big and offer them opportunities to explore and experience different opportunities within the network. We believe in professional development but also personal growth.

All applicants are required to pass interviews and a criminal background check in order to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff that represent the broad diversity of the Canadian workforce