Operations Supervisor Exports

Deutsche Post; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

DHL Express Ottawa is seeking an Operations Supervisor (Exports) to lead daily export activities and a motivated team. You will manage the smooth departure of shipments, coordinate with customs and forwarders, and drive improvements in cost, quality, and on-time distribution.

The role requires hands-on leadership, the ability to develop staff through coaching, and strong communication skills to liaise with internal and external stakeholders. College or university designation is required.

Qualifications

• 3 years of supervisory or management experience in warehouse or logistics.
• Experience with Canada customs is an asset.
• Knowledge of Dangerous Goods and aviation regulations is an asset.
• Ability to make quick decisions and adapt to changing circumstances.
• Proven communication skills—written and oral.
• Demonstrated drive, initiative and flexibility to ensure task completion.

Responsibilities

• Oversee daily export operations and dispatch activities.
• Coordinate with forwarders, customs, and internal departments.
• Ensure safety, compliance, and lean process improvements.
• Provide leadership, coaching, and performance feedback to staff.
• Prepare management reports and performance metrics.
• Address customer inquiries and escalate issues professionally.

Skills

Leadership

Communication

Team coaching

Problem solving

Independence

Lean / process improvement

Time management

Education

College or University designation

Job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for an Operations Supervisor (Exports) in our facility located in Ottawa, ON. We are looking for a high-potential leader who is ready to invest in building a team of motivated people. As the Operations Supervisor must be able to provide “hands‑on” proactive management of the employees engaged in the daily export, clearance and transit of packages and freight, within prescribed standards of cost, efficiency, accuracy and on‑time distribution. The supervisor implements new procedures to improve operational effectiveness and provides performance reports for management as required.

How will you contribute to the success of DHL?

• Timely departure of aircraft on a daily basis ensuring freight security and proper loading.
• Liaise between key internal & external stakeholders (forwarders, customs, internal departments).
• Responsible to connect all export material daily by coordinating with debrief/supervisor team.
• Establishes/implements productivity, quality, and cost measurements & strategies to achieve desired operational results.
• Always manage your team in a confident and skilled manner by supporting and developing them through coaching and feedback
• Providing regular and positive recognition by monitoring the progress of others against goals and targets on a regular basis
• Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.
• Ensures Staff permits and Air operation audits area up to date.
• Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WSB reports, load quality, arrival/departure).
• Ensures successful implementation & continued application of scanning technology.
• Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff.
• Ensures sufficient staff resources, materials and supplies on hand at all times.
• Ensures warehouse is organized and set up for next shift.
• Maintains equipment in safe, efficient operating condition at all times.
• Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.
• Implements & follows up on Customer Service solutions as determined by Sales resource team.
• Addresses Customer complaints and escalated items in a professional, expedient manner.
• Performs other assignments (i.e., assists Gateway Manager) as required.

Do you have what it takes?

• Experience working with Canada customs is an asset
• Experience managing operations with components of aviation regulations is an asset
• 3 years’ of experience in a supervisory or management position (warehouse or logistics industry is an asset)
• Knowledge & compliance with Dangerous Goods
• Ability to make quick decisions and be agile to changing circumstances
• Prior working experience with lean / process improvement initiatives
• Excellent interpersonal skills
• Must be able to work independently
• Proven communication skills - written & oral
• Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.
• Demonstrated drive, initiative & flexibility to ensure task completion.
• Demonstrated time management & organization skills.
• College or University designation.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal check for all countries lived in for the past 5 years and other background check in order to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.