Account Manager

AutoVerify; London; Hybrid; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Remote work across Canada

Flexible benefits options

Half day Fridays year-round

Job summary

AutoVerify is a Canada-wide remote SaaS company seeking an Account Manager to maintain and upgrade client accounts, driving product adoption and monthly recurring revenue. You will be the main point of contact for customers, collaborating with Integrations, Tier 1 Support and Sales to ensure satisfaction and retention.

You will actively seek upgrade opportunities, maintain strong relationships, and strive to exceed sales targets while communicating new features and ROI to customers.

Qualifications

• Experience in SaaS account management or inside sales.
• Experience in the automotive field is an asset.
• Excellent written and verbal communication skills.
• Fluency in English and French preferred.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Build and maintain strong relationships with customers and drive product adoption and MRR growth.
• Manage a growing portfolio of accounts with enterprise duties and deliver a positive client experience.
• Be main contact for allocated portfolios via email, virtual meetings or calls.
• Meet sales targets through needs analysis and product demos with sales collaboration when needed.
• Identify high risk customers and Nurture accounts to avoid churn and hit retention targets.
• Lead initial Playbook call with Integration Manager.
• Relate client goals and relay ROI of our software.
• Recommend enhancements to improve dealership UX and conversions.
• Manage contracts through renewal, upgrade, downgrading, and cancellation.
• Input accurate customer data into CRM.

Skills

SaaS Account Mgmt

Inside Sales

CRM Software

Bilingual EN/FR

Exceptional communication

Tools

HubSpot CRM

Job description

Accelerate your career with AutoVerify!

About AutoVerify

AutoVerify is a technology company born in London, Ontario. We operate remotely, hiring employees across Canada. AutoVerify is a comprehensive suite of digital solutions tailored toward automotive dealers, manufacturers, lenders, and marketplaces alike. We enable businesses to better serve their customers. Visit our website to learn more: https://www.autoverify.com/

About Us

Join our team and work anywhere in Canada - home, coffee shop, or even poolside, because we're all about remote life. Enjoy perks like company-paid flexible benefits options, fun events (virtual and in-person) and half day Fridays all year round to boot. We hire incredible people and your job referrals are not just appreciated; they're rewarded. Our culture is driven by communication and trust, acknowledging and supporting your life outside of work with the flexibility you deserve. All this to say, we value your journey at AutoVerify, both personally and professionally.

About the Role

The Account Manager role is focused on actively maintaining and upgrading accounts to increase product adoption.In this role, you will advocate for our products and services amongst your clients in hopes of infiltrating dealergroups and establishing long term relationships. As an Account Manager, you will maximize product adoption andmonthly recurring revenue (MRR) by maintaining a high degree of customer engagement with your clients whileidentifying new and/or upgrade opportunities. You will act as a main point of contact for customers collaboratingwith Integrations, Tier 1 Support and Sales to ensure overall client satisfaction and retention. You will performregular touch points to strengthen customer loyalty and minimize churn. You are extremely organized, an excellentcommunicator and possess a high degree of initiative. You must be a confident, self-starter with a desire to exceedthe needs of your customers while maintaining retention and hitting sales targets.

Duties

• Build and maintain strong relationships with customers, and continually drive the value of our businesssolutions to increase product adoption and MRR growth.
• Manage a growing portfolio of accounts with some enterprise account management duties. Consistentlydeliver a positive customer experience to all.
• Act as the main point of contact for allocated customer portfolios and respond to all inquiries via email,virtual meetings, or phone calls in a timely, professional manner.
• Meet sales targets through needs analysis, and product demonstration. Collaborate with sales teammembers if required to obtain goals.
• Determine high risk customers, nurture accounts to effectively avoid churn and reach a set quarterlyretention target.
• Perform the initial Playbook call in collaboration with the Integration Manager.
• Establish a relationship with users, uncover their strategic goals and relay the value and ROI of oursoftware.
• Make recommendations on dealerships User Experience to ensure maximum conversions on our productsuite.
• Manage customer contracts and agreements through renewal, upgrading, downgrading and cancellation.
• Identify customer needs and advocate for customers in collaboration with all internal stakeholders (eg.Product, Marketing, etc.)
• Communicate new features, enhancements, and products to customers.
• Input accurate and up to date customer information in our CRM database (HubSpot).

Qualifications

• Previous experience in a SaaS Account Management, Inside Sales or a similar role.
• Experience in the automotive field is an asset.
• A passion for creating a memorable customer experience.
• Excellent written and verbal communication skills.
• Fluency in both English and French is preferred.
• Dedicated team-player who thrives in a fast-paced environment.
• Highly ambitious, self-motivated, and ability to work well independently.
• Strong interpersonal, organizational, and problem-solving skills.
• Excellent in learning new technology.
• Proven ability to coordinate and prioritize multiple tasks.
• Experience using CRM software, HubSpot preferred.
• Salary: $50,000/per year
• On-target-earnings: $65,000/per year
• All - The salary range listed is for a Canadian employee. It may vary depending on the work location of the successful candidate or other factors.In addition to salary, eligible Mobials employees may participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

This posting is for an immediate vacancy. We are actively seeking qualified candidates to join our team.

At AutoVerify, we embrace innovation and technology, and we leverage AI as part of our recruitment process. Human oversight remains central to every stage, as we are deeply committed to equity, diversity, and inclusion. We welcome applications from persons with disabilities and will provide support throughout the recruitment process, including accommodations that respect and address applicants' accessibility needs.

While all submissions are appreciated, only those candidates selected for an interview will be contacted.

All applications will be held in strictest confidence.