Bilingual BDC Administrator – Auto Service & Calls

Wellington Chrysler Dodge Jeep Ram; Edmonton; Hybrid; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Vehicle purchase program

Family assistance programs

Paid holidays & flex time

Appreciation events

Professional development

Job summary

Crosstown Chrysler Dodge Jeep Ram in Edmonton, AB, is seeking a BDC Administrator to join our busy dealership team. You will be the first point of contact for customers, handling inbound and outbound calls and scheduling service appointments.

Requirements include at least 1 year in customer service and in a call center, excellent customer service, good computer skills, and bilingual English/French. Automotive experience is an asset; day and evening availability discussed.

Qualifications

• 1 year experience in customer service.
• 1 year experience working in a call center.
• Bilingual in English and French.
• Excellent customer service skills.
• Good computer skills.
• Available day and evening – hours to be discussed.
• Experience in the automotive field is an asset.

Responsibilities

• Handle inbound and outbound calls to schedule service appointments.
• Respond to customer inquiries about sales and service.
• Data entry tasks related to service/sales.
• Direct customers to the appropriate department or person.
• Conduct follow-up calls for the Service and Sales department.

Skills

Customer service

Call center

Bilingual EN/FR

Communication

Computer skills

Flexible hours

Automotive experience

Job description

Crosstown Chrysler Dodge Jeep Ram in Edmonton, AB, is seeking a BDC Administrator to join our busy dealership team. You will be the first point of contact for customers, handling inbound and outbound calls and scheduling service appointments.

Requirements include at least 1 year in customer service and in a call center, excellent customer service, good computer skills, and bilingual English/French. Automotive experience is an asset; day and evening availability discussed.