Business Development Center Administration - Crosstown Chrysler

AutoCanada Inc.; Edmonton; Hybrid; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation and Benefits

Employee Vehicle Purchase & Service 计划

Employee and Family Assistance

Paid holiday and flex time

Company-wide events

Professional development

Job summary

Crosstown Chrysler Dodge Jeep Ram in Edmonton, part of the AutoCanada dealer network, is seeking a BDC Administrator to be the first point of contact for customers, handling calls, scheduling service appointments, and directing inquiries to the right team.

You will need at least 1 year in customer service and in a call center, bilingual English and French, good computer skills, and a flexible schedule for day and evening shifts.

Qualifications

• 1 year of customer service experience.
• 1 year of call center experience.
• Bilingual in English and French required.

Responsibilities

• Receive inbound calls and schedule service appointments.
• Respond to customer inquiries and provide information.
• Perform data entry and update records.
• Follow up with Service and Sales to ensure customer satisfaction.

Skills

Customer service

Call center

Bilingual English/French

Excellent customer service

Good computer skills

Job description

Business Development Center Administration - Crosstown Chrysler

Edmonton, AB, CA

3 days ago Requisition ID: 17907

Salary Range: $40,000.00 To $60,000.00 Annually

Join the ride!

Position: BDC Administrator

Dealership: Crosstown Chrysler Dodge Jeep Ram

Location: Edmonton, Alberta

Classification: Full Time, Immediate Hire

Crosstown Chrysler Dodge Jeep Ram is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

As a BDC Service Representative in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional service. You will primarily handle inbound and outbound calls, scheduling service appointments, addressing general inquiries about sales and service, and connecting customers with the appropriate department or individual. A friendly demeanor, strong communication skills, and a solid understanding of dealership operations are essential for success in this fast-paced and customer-focused role.

What drives your day-to-day?

• Receiving incoming calls, as well as calls from clients to schedule service appointments
• Responding to customer inquiries
• Data entry
• Conducting follow-up calls for the Service and Sales department

What are the must-haves…

• 1 year experience in customer service
• 1 year experience working in a call center
• Excellent customer service skills
• Good computer skills
• Available day and evening – hours to be discussed
• Experience in the automotive field is an asset
• Bilingual, English and French (as part of this function the person will be working with French and English speaking clients).

The Perks:

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Paid holiday and flex time for full time AutoCanada employees
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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