Bilingual Banking Support Specialist (EN/FR)

Haventree Bank; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Haventree Bank is a Schedule I Canadian bank focused on helping Canadians achieve financial security and upward mobility. The Bilingual Client Services Officer will handle day-to-day banking, deposits, and lending support, while maintaining regulatory compliance and strong client relationships.

The role requires flexibility to work scheduled shifts, including early morning, daytime, and evening, with a focus on service excellence and operational efficiency.

Qualifications

• Requires college diploma or equivalent.
• ,

Responsibilities

• Serve as the first point of contact for clients via phone, email, or live chat.

Skills

Bilingual English/French

Customer service

CRM systems

Digital banking

Microsoft Office

Communication

De-escalation

Education

College diploma

Tools

CRM software

Microsoft Office

Job description

Haventree Bank is a Schedule I Canadian bank focused on helping Canadians achieve financial security and upward mobility. The Bilingual Client Services Officer will handle day-to-day banking, deposits, and lending support, while maintaining regulatory compliance and strong client relationships.

The role requires flexibility to work scheduled shifts, including early morning, daytime, and evening, with a focus on service excellence and operational efficiency.