Customer Service Representative

Insight Global; Vancouver; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

Insight Global in Vancouver is hiring two bilingual Client Services Specialists to support banking clients by phone and email. You will authenticate clients, greet professionally, and answer product and account questions while guiding customers to the right resources and closing calls effectively.

The ideal candidate has 2+ years in customer service, is fluent in English and French, and can learn banking terminology and compliance.

Qualifications

• 2+ years of customer-service or client-support experience.
• Bilingual fluency in English and French (written and verbal).
• Proficiency with Microsoft Office (Word, Excel, Outlook) and standard office tools.
• Quick learner with ability to absorb banking products, terminology, and compliance requirements.
• Strong attention to detail and multitasking in a fast-paced environment.
• Excellent communication and interpersonal skills with an empathetic, professional tone.
• Team-oriented mindset; comfortable collaborating in a supportive environment.

Responsibilities

• Deliver empathic client service to banking clients via phone and email.
• Authenticate clients and greet them professionally.
• Answer product and account questions and guide clients to resources.
• Close calls effectively and document interactions.

Skills

Bilingual English/French

Customer service

Attention to detail

Communication skills

Team-oriented

Fast-paced multitasking

Quick learner

Education

College education

Tools

Microsoft Office

Job description

We're hiring two Bilingual (English/French) Client Services Specialists to deliver exceptional, empathetic service to banking clients via phone and email. This is a client‑facing support role focused on authenticating clients, greeting professionally, answering product and account questions, guiding clients to the right resources, and closing calls effectively.

The ideal candidate is a quick learner with strong attention to detail, a collaborative mindset, and admin or customer‑service experience. Banking or credit‑union experience is an asset but not required; call‑centre experience is not necessary. College education or relevant certificates are acceptable.

This role supports Peoples Group's Vancouver team in a hybrid setting, working from 8:00am–4:30pm (PST).

REQUIRED SKILLS AND EXPERIENCE

• Bilingual fluency in English and French (written and verbal).
• 2+ years of experience in a customer‑service or client‑support role.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and standard office tools.
• Quick learner with ability to absorb banking products, terminology, and compliance requirements.
• Strong attention to detail and ability to multitask in a fast‑paced environment.
• Excellent communication and interpersonal skills, with an empathetic, professional tone.
• Team‑oriented mindset; comfortable collaborating in a supportive environment.

NICE TO HAVE SKILLS AND EXPERIENCE

• Familiarity with AML/KYC requirements and financial‑services compliance.
• Experience with banking platforms such as DNA (Fiserv core).
• Knowledge of high‑interest savings accounts, term deposits/GICs, or similar deposit products.
• Administrative experience in a regulated or financial environment.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.