Remote Bilingual Banking Support Specialist

Canadian Imperial Bank of Commerce; Montreal (administrative region); Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work option

Job summary

Canadian Imperial Bank of Commerce (CIBC) is seeking a Telephone Banking Servicing Agent for a remote, bilingual role based in Montréal. You will be the first point of contact for clients, resolving inquiries and guiding them to suitable banking solutions.

Fluency in French and English is required, with flexibility to work evenings and weekends. You will thrive in a fast-paced environment, maintaining exceptional client service while connecting customers to the right specialists and products.

Qualifications

• Fluent in French and English.
• Strong customer service mindset.
• Ability to work remotely with a secure workspace.

Responsibilities

• Be the first point of contact for clients, resolving inquiries and requests.
• Deepen relationships and identify opportunities to match clients with products.
• Work in a fast-paced environment and resolve issues efficiently.
• Leverage CIBC systems to connect clients to the right specialists.

Skills

Accountability

Customer Engagement

Customer Experience

Problem Solving

Job description

Canadian Imperial Bank of Commerce (CIBC) is seeking a Telephone Banking Servicing Agent for a remote, bilingual role based in Montréal. You will be the first point of contact for clients, resolving inquiries and guiding them to suitable banking solutions.

Fluency in French and English is required, with flexibility to work evenings and weekends. You will thrive in a fast-paced environment, maintaining exceptional client service while connecting customers to the right specialists and products.