Bilingual B2B Collections Technician - AR & Disputes

Belron; Montreal; On-site; CAD 42,000 - 56,000; Full time

Job summary

Belron Canada is seeking a Collections Technician to manage the collection of commercial accounts and ensure timely payments. The role requires strong communication across English and French, analytical skills, and collaboration with Sales, Accounting, and Operations to resolve account issues.

You will maintain precise collection notes, reconcile accounts, and support process improvements while upholding customer-focused service.

Qualifications

• 3 years of experience in B2B collections and accounts receivable.
• Excellent written and spoken English and French.
• Strong analytical, organizational, and prioritization skills.
• Customer-focused with strong communication and negotiation abilities.
• Intermediate Microsoft Excel knowledge.
• AS400 and/or Oracle experience is a plus.

Responsibilities

• Manage the collection of commercial accounts and follow up with customers.
• Analyze and reconcile customer accounts and process required journal entries.
• Negotiate payment arrangements and ensure commitments are met.
• Investigate billing disputes, refunds, and account discrepancies.
• Partner with Sales, Accounting, and Operations to resolve account issues.
• Maintain clear and accurate collection notes and account records.
• Prepare files for external collection agencies or legal action when required.
• Contribute to process improvements and new system implementations.

Skills

Bilingual English/French

Analytical skills

Communication skills

Excel proficient

Education

DEC in Finance/Accounting

Tools

AS400

Oracle

Job description

Belron Canada is seeking a Collections Technician to manage the collection of commercial accounts and ensure timely payments. The role requires strong communication across English and French, analytical skills, and collaboration with Sales, Accounting, and Operations to resolve account issues.

You will maintain precise collection notes, reconcile accounts, and support process improvements while upholding customer-focused service.