Technician, Collection

Belron; Montreal; On-site; CAD 42,000 - 56,000; Full time

Job summary

Belron Canada is seeking a Collections Technician to manage the collection of commercial accounts and ensure timely payments. The role requires strong communication across English and French, analytical skills, and collaboration with Sales, Accounting, and Operations to resolve account issues.

You will maintain precise collection notes, reconcile accounts, and support process improvements while upholding customer-focused service.

Qualifications

• 3 years of experience in B2B collections and accounts receivable.
• Excellent written and spoken English and French.
• Strong analytical, organizational, and prioritization skills.
• Customer-focused with strong communication and negotiation abilities.
• Intermediate Microsoft Excel knowledge.
• AS400 and/or Oracle experience is a plus.

Responsibilities

• Manage the collection of commercial accounts and follow up with customers.
• Analyze and reconcile customer accounts and process required journal entries.
• Negotiate payment arrangements and ensure commitments are met.
• Investigate billing disputes, refunds, and account discrepancies.
• Partner with Sales, Accounting, and Operations to resolve account issues.
• Maintain clear and accurate collection notes and account records.
• Prepare files for external collection agencies or legal action when required.
• Contribute to process improvements and new system implementations.

Skills

Bilingual English/French

Analytical skills

Communication skills

Excel proficient

Education

DEC in Finance/Accounting

Tools

AS400

Oracle

Job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada , the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

Are you organized, analytical, and comfortable building strong relationships with customers? Do you enjoy solving account issues, negotiating solutions, and making sure things get done?

We’re looking for a Collections Technician to join our team and play a key role in managing our commercial accounts receivable.

What You’ll Do

• Manage the collection of commercial accounts and follow up with customers;
• Analyze and reconcile customer accounts and process required journal entries;
• Negotiate payment arrangements and ensure commitments are met;
• Investigate billing disputes, refunds, and account discrepancies;
• Partner with Sales, Accounting, and Operations to resolve account issues;
• Maintain clear and accurate collection notes and account records;
• Prepare files for external collection agencies or legal action when required;
• Contribute to process improvements and new system implementations.

What You Bring

• College diploma (DEC) in Finance, Accounting, Business Administration, or a related field;
• Approximately 3 years of experience in B2B collections and accounts receivable;
• Excellent communication skills in English and French, both written and spoken;
• Strong analytical, organizational, and prioritization skills;
• A customer-focused approach with strong communication and negotiation skills;
• Intermediate knowledge of Microsoft Excel;
• Experience with AS400 and/or Oracle is considered an asset.

What Makes You a Great Fit

You’re organized, collaborative, and solutions-focused. You know how to balance strong customer relationships with achieving results, and you’re comfortable digging into account details to find the right solution.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!