Bilingual Associate, Sales and Customer Service (January 2027)

Skillhub Solutions Inc.; Vancouver; Hybrid; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Bonus

Job summary

Intact Financial in Vancouver is seeking a Bilingual Sales and Customer Service Associate to advise customers on personal insurance products and resolve inquiries. The role involves cross-selling, updating accounts, and responding to calls and emails.

The position offers a training period with on-site work and a hybrid option afterward, with a 5% annual bonus target and a start date in January 2027.

Qualifications

• At least one year of customer service experience; call centre experience is preferred.
• Fluency in English and French is required.
• Sales and customer loyalty experience is desirable.
• Ability to study for and pass the provincial insurance licensing exam.
• Must be eligible to work in Canada from the anticipated start date and throughout employment.

Responsibilities

• Advise customers on insurance products and answer product questions.
• Assess customer needs and promote or cross-sell personal insurance products and services.
• Process payment method changes and update customer accounts accurately.
• Respond to telephone and electronic inquiries and resolve customer issues.

Skills

Bilingual English/French

Customer service experience

Sales experience

Job description

Bilingual Associate, Sales and Customer Service (January 2027)

Bilingual Sales and Customer Service Associate

Join Intact Financial's inbound call centre team in Vancouver and help customers choose and manage personal insurance products. The position includes mentoring and training, with a hybrid work model available after successful completion of training.

Compensation and schedule

Salary: $47,100–$57,500 per year, based on a 35-hour workweek. An annual bonus target of 5% is also offered.

Start date: January 29, 2027. The schedule is 35 hours per week, with five 8-hour shifts Monday to Saturday between 8 a.m. and 6 p.m. Saturdays are required during the first year. During training, employees may be asked to work on-site up to four days per week.

Responsibilities

• Advise customers on insurance products and answer product questions.
• Assess customer needs and promote or cross-sell personal insurance products and services.
• Process payment method changes and update customer accounts accurately.
• Respond to telephone and electronic inquiries and resolve customer issues.

Qualifications

• At least one year of customer service experience; call centre experience is preferred.
• Fluency in English and French is required.
• Sales and customer loyalty experience is desirable.
• Ability to study for and pass the provincial insurance licensing exam.
• Must be eligible to work in Canada from the anticipated start date and throughout employment.