Bilingual API Support Analyst (English & French)

Pacer Group; Toronto; Hybrid; CAD 63,000 - 66,000; Full time

Job summary

Pacer Group in Toronto, ON is seeking an experienced Bilingual API Support Analyst to provide L2/L3 production support for enterprise applications and APIs.

You will troubleshoot REST and SOAP APIs, analyze requests and responses, collaborate with external vendors, and resolve incidents with a focus on authentication, security, and reliable integrations.

Qualifications

• L2/L3 production support for enterprise applications and integrations.
• Strong understanding of REST/SOAP APIs, API troubleshooting, authentication, request/response analysis, and vendor integrations.
• Bilingual communication in English and French.

Responsibilities

• Provide L2/L3 production support for enterprise applications, APIs, and system integrations.
• Troubleshoot API and integration issues by analyzing requests, responses, logs, errors, and authentication failures.
• Support REST and SOAP APIs, including JSON and XML-based integrations.
• Investigate production incidents, identify root causes, and coordinate timely resolution.
• Work closely with external vendors and third-party service providers to troubleshoot integration issues and manage incidents.
• Analyze API authentication and security issues involving OAuth, JWT, SSL/TLS, and other API security mechanisms.

Skills

L2/L3 Production Support

REST/SOAP APIs

Bilingual English/French

Job description

Location: Toronto, ON

Work Arrangement: Hybrid: 2-days a week

Employment Type: Contract

Duration: 12 Months

Domain: BFSI

Pay Rate: CAD $46-48/hr. Incorporated.

Application Deadline: October 30th, 2026

SKILLS REQUIRED

Client is seeking an experienced Bilingual API Support Analyst (English & French) to join our team and provide L2/L3 production support for enterprise applications & APIs

Required Skills

• L2/L3 Production Support experience for enterprise applications and integrations.
• Strong understanding of REST/SOAP APIs, API troubleshooting, authentication, request/response analysis, and vendor integrations.
• Bilingual communication skills in English and French.

Key Responsibilities

• Provide L2/L3 production support for enterprise applications, APIs, and system integrations.
• Troubleshoot API and integration issues by analyzing requests, responses, logs, errors, and authentication failures.
• Support REST and SOAP APIs, including JSON and XML-based integrations.
• Investigate production incidents, identify root causes, and coordinate timely resolution.
• Work closely with external vendors and third-party service providers to troubleshoot integration issues and manage incidents.
• Analyze API authentication and security issues involving OAuth, JWT, SSL/TLS, and other API security mechanisms.
• Use API testing and management tools to validate endpoints, troubleshoot failures, and support integrations.

EEOC Compliance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.