Bilingual Admin Coordinator — Hybrid

Manulife Financial; Montreal (administrative region); Hybrid; CAD 41,000 - 69,000; Full time

Job summary

Manulife Financial in Canada is seeking a Bilingual Administrative Coordinator to support the Plan Administration Support team within Plan Member Services. The role is highly administrative, demanding meticulous attention to detail, adaptability to changing priorities, and strong communication, time management, and organizational skills to deliver service excellence to Retirement clients.

Responsibilities include processing urgent retirement plan transactions, managing shared inboxes, generating

Qualifications

• Bilingualism in English and French is an asset; if in Québec, proficiency in both languages may be required to support clients from various provinces outside of Quebec.
• Relevant experience in a fast-paced customer-centric environment
• Confidence and professionalism in interactions with internal and external customers
• Ability to multi-task and respond quickly to changing priorities
• Exceptional time management skills
• Keen attention to detail and proactive questioning for clarity
• Ability to anticipate needs and proactively consider impacts
• Proficiency with Microsoft Excel and Word

Responsibilities

• Processing of urgent and sometimes complex retirement plan transactions.
• Gatekeep shared email inboxes as needed, with accuracy and efficiency.
• Support team members by following internal processes to request specialized reporting as needed
• Learn and effectively execute various tasks performed within the team to support high volume periods.
• Provide high quality service to our internal and external clients through accurate and timely fulfillment of requests.
• Identify opportunities to gain efficiency in internal processes.

Skills

Bilingual English/French

Customer-centric experience

Time management

Attention to detail

Multi-tasking

Communication skills

Organizational skills

Tools

Microsoft Excel

Microsoft Word

AWD

MPS

Job description

Manulife Financial in Canada is seeking a Bilingual Administrative Coordinator to support the Plan Administration Support team within Plan Member Services. The role is highly administrative, demanding meticulous attention to detail, adaptability to changing priorities, and strong communication, time management, and organizational skills to deliver service excellence to Retirement clients.

Responsibilities include processing urgent retirement plan transactions, managing shared inboxes, generating