Bilingual Admin Coordinator for Retirement Plans Support

Manulife; Montreal (administrative region); Hybrid; CAD 41,000 - 69,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

Disability insurance

Life insurance

Pension plan with company match

Employee assistance program

Paid time off

Flexible environment

Job summary

Manulife is seeking a Bilingual Administrative Coordinator to support the Plan Member Services team in Canada. The role focuses on processing retirement plan transactions, managing shared inboxes, and delivering accurate client service with a detail-oriented, adaptable mindset.

Ideal candidates have strong communication, time management, and organizational skills, plus experience in fast-paced environments and proficiency in AWD/MPS systems.

Qualifications

• Bilingualism in English and French is an asset; in Québec proficiency in both languages is required to support clients from various provinces.
• Experience in a fast-paced customer-centric environment.
• Confidence and professionalism in interactions with internal and external customers.
• Ability to multi-task and respond quickly to changing priorities.
• Exceptional time management and keen attention to detail.

Responsibilities

• Processing urgent and complex retirement plan transactions.
• Gatekeeping shared email inboxes with accuracy and efficiency.
• Support team by requesting specialized reporting as needed.
• Learn and execute tasks to support high-volume periods.
• Provide high-quality service to internal and external clients through timely fulfillment of requests.
• Identify opportunities to gain efficiency in internal processes.

Skills

Bilingual EN-FR

Customer-focused

Attention to detail

Multi-tasking

Time management

Communication skills

Organizational skills

Adaptability

Tools

AWD

MPS

Excel

Word

Job description

Manulife is seeking a Bilingual Administrative Coordinator to support the Plan Member Services team in Canada. The role focuses on processing retirement plan transactions, managing shared inboxes, and delivering accurate client service with a detail-oriented, adaptable mindset.

Ideal candidates have strong communication, time management, and organizational skills, plus experience in fast-paced environments and proficiency in AWD/MPS systems.