Bilingual Account Coordinator- Contract

MINTZ GLOBAL SCREENING INC; Montreal (administrative region); On-site; CAD 52,000 - 56,000; Full time

Job summary

Mintz Global Screening Inc in Montreal is seeking a Bilingual Account Coordinator on a maternity leave contract to manage a portfolio of existing clients and drive end-to-end sales for small to mid-size accounts. You will collaborate with Account Executives and the Customer Excellence team, ensuring exceptional service and retention while handling contract management and documentation.

The role requires strong communication skills in French and English, the ability to work in a fast-paced

Qualifications

• Hold a minimum of a high school diploma or an equivalent qualification from a recognized Canadian institution.
• Excellent verbal and written communication skills in both official languages (French & English); bilingualism is a significant asset.
• Experience in inside sales, account management, or business development is preferred.

Responsibilities

• Manage an established base of existing customers and close inbound sales leads independently or with the sales pod.
• Increase revenue and retention within existing and new accounts.
• Identify accounts with unmet needs and generate new business opportunities.
• Support and coordinate with the Account Executives to manage larger client relationships.
• Provide training/demos and handle account access issues as required.
• Maintain CRM records, track activities, and contribute to strategic action plans.

Skills

Inside sales experience

Account management

Customer service

Communication skills

Bilingual (French/English)

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Bilingual Account Coordinator-Maternity Leave Contract

Full Time Montreal, Montréal, QC, CA

Salary Range: $52,000.00 To $56,000.00 Annually

BILINGUAL ACCOUNT COORDINATOR

Maternity Leave Contract | Potential for Extension

Reporting directly to the National Director of Sales and Customer Excellence, the Account Coordinatoris responsible for the service and management of existing accounts, as well as overseeing the end-to-end sales cycle for small to mid-size accounts.

Position type : Temporary, with the possibility of an extension based on business needs.

This role involves managing the complete sales process for certain clients while also supporting and providing service to larger clients in coordination with the Account Executive team. The Account Coordinator must ensure that all accounts and sales activities are handled in accordance with established guidelines and company procedures, with a focus on developing, retaining, and growing current business relationships.

In this capacity, the Account Coordinator will collaborate with various internal teams, handling day-to-day interactive needs of clients, both external and internal. They will act as a liaison between clients, external applicants, and other stakeholders to ensure the smooth handling of any concerns or issues. This role is essential in supporting the effective operation of Sales and Customer Service functions.

The Account Coordinator is expected to be well-organized, detail-oriented, and capable of working efficiently both as part of a team and independently. They should possess above-average communication skills and a strong customer service orientation, with the ability to manage multiple clients simultaneously. The Account Coordinator will work within a sales pod, collaborating with one or more Account Executives and the customer excellence team to support client meetings, follow-ups, proposal preparations, documentation requirements, service agreements, and contract management. Additionally, the Account Coordinator will need to work closely with their assigned Account Executives and other members of the Sales and Customer Service team, as well as other areas of the company. A solid understanding of company policies and procedures and adherence to applicable legislation is crucial for this role.

Responsibilities:

The Account Coordinatorshall:

• Accountable and responsible for managing an established base of existing customers as well as the closing of inbound sales leads individually or in conjunction with their assigned sales pod.
• Increase revenue and retention rates within existing and/ or new accounts within assigned sales pod.
• Identify accounts with unmet needs that could generate new business.
• Stimulate volume from existing accounts (drive consolidation of all background screening solutions)
• Upsell and cross sell existing and new services into existing accounts.
• Support sales pod in identifying and executing opportunities for penetration into our larger accounts.
• Qualify and close inbound - outbound new business sales opportunities (mid-size account).
• Build excellent client relationships offering value-added, insightful and strategic input to client business.
• Track and report activities and support the development of strategic action plans within a book of business and sales pod.
• Ensure operational customer support and satisfaction; resolve customer issues
• Create excellent customer relationships by providing value-added, in-depth strategic advice.
• Participate actively in the weekly Sales’ team meetings (occasionally held off-site or in office).
• Respond quickly and effectively to customer requests and/or Account Executive needs.
• Meet and exceed customer expectations.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Ensure that all required documents are attached to the customer's request/applicants file as needed including consent documents needed for the requested verification.
• Liaise with Sales pod & Customer Service teams to ensure all unresolved issues are handled by the appropriate resource to the satisfaction of the client.
• Handle account access issues and provide training/demos if required.
• Proficient in adding, tracking, and updating information using CRM tools.
• Escalate and prioritize issues from book of business and/or sales pod and handle as per company policies and procedures as needed.
• Provide sales support as necessary.
• Perform other duties as assigned by supervisors to support departmental objectives and contribute to team success.

Required Qualifications:

Knowledge and Education

• Hold a minimum of a high school diploma or an equivalent qualification from a recognized Canadian institution.
• Any other relevant qualification and/or diploma in a related field is considered an asset.
• Excellent verbal and written communication skills in the official languages (Quebec-French / Ontario-English); bilingualism is considered a significant asset.

Experience, Skills and Abilities

• One to two years of experience in an inside sales, account management, or business development role.
• Two (2) to five (5) years of experience in customer service.
• Exceptional interpersonal skills, with the ability to build and maintain positive relationships with clients and team members.
• Proven problem-solving abilities, with a demonstrated capacity to address and resolve issues efficiently and effectively.
• Proficient in standard IT skills, including a strong working knowledge of desktop tools such as Microsoft Office Suite, Internet applications, and CRM systems.
• Ability to thrive in a dynamic and evolving work environment, adapting to changes and challenges as they arise.
• Demonstrated capability to work both independently and collaboratively within a team setting, managing tasks and responsibilities with minimal supervision.
• Strong initiative and the ability to meet deadlines consistently, with a proactive approach to managing workload and achieving objectives.