Benefits Navigator

Humankind Global Recruitment; Ottawa; Presencial; CAD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation

Health insurance

Dental insurance

Life insurance

Descripción de la vacante

270 West Consulting is hiring a Benefit Navigator to assist Canadian veterans. You will assess and coordinate health and disability benefits, serve as the primary contact for inquiries, and conduct orientation sessions on benefits and applications.

You’ll collaborate with the team to relay updates, maintain records, and support enrollment processes. The role requires at least 2 years in customer service, French fluency, and a valid driver’s license.

Formación

• Minimum 2 years in customer service or similar role.
• Fluency in French required.
• Knowledge of military terminology is an asset.
• Valid driver’s license and reliable vehicle required.

Responsabilidades

• Assess and coordinate client benefits programs including health and disability claims.
• Serve as main point of contact for benefit inquiries and issue resolution.
• Conduct client orientation sessions about benefits and applications.
• Collaborate with team lead to communicate updates and changes.
• Maintain client benefit records and ensure data integrity.
• Assist with enrollment processes and client information sessions.
• Stay updated on policies related to Veteran Affairs and related programs.

Conocimientos

Customer service

French language

Independent work

Communication skills

Educación

High School Diploma

Post secondary education preferred

Descripción del empleo

We have partnered with 270 West Consulting, who are dedicated to supporting Canadian Armed Forces personnel. Through compassion, professionalism, and personalized care, 270 West Consulting assist veterans in navigating services and benefits to ensure they receive the support they deserve.

270 West Consulting have proudly supported thousands of Canadian Veterans. Their mission is to help veterans, and their families understand and access the benefits and services available to them through Veterans Affairs Canada and community resources. We are hiring an employee for our Benefit Navigator role to join their growing team.

Key responsibilities include

• Assessing and coordinating client benefits programs, including health claims, disability claims, and other health related benefits
• Serving as the main point of contact for clients regarding benefit inquiries and issue resolution
• Conducting client orientation sessions to inform about available benefits and application processes.
• Collaborating with the team lead and other benefit navigators to ensure accurate and timely communication of benefit updates and changes
• Maintaining client benefit records and ensure data integrity
• Assisting with client enrollment process, including account set up, form preparation, and client information sessions
• Staying up to date on industry policies and regulations related to client benefits, such as Veteran Affairs, RCMP, etc

Key requirements include

• Minimum of 2 years of proven experience in customer service or a similar role
• Fluency in French is required
• Previous experience in the Canadian Armed Forces considered an asset
• Knowledge of military terminology and careers
• High School Diploma required, Post secondary education preferred role Excellent communication skills, both written and verbal
• Ability to work independently and prioritize tasks in a fast-paced environment
• Valid driver's license and own a reliable vehicle is required

Be part of a meaningful mission supporting Canadian veterans. Work in a collaborative and supportive team environment. Competitive starting salary. Paid vacation. Benefits package including heath, dental and life insurance. The successful candidate will be required complete a background check.

Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.