Case Manager - Make a difference in the lives of Veterans today

Employment and Social Development Canada; North Bay; Hybrid; CAD 78,000 - 103,000; Full time

Job summary

Veterans Affairs Canada - Field Operations is seeking a Case Manager to deliver direct services to Veterans and their families. You will work with interdisciplinary teams to assess needs, set goals and create plans aimed at improving health, independence and well-being.

The role supports a hybrid work model across Canada and requires travel as needed. The position emphasizes relationship-building, integrity, and collaborative problem-solving in a dynamic federal environment, with bilingual

Qualifications

• Education: degree with practicum/field placement; and case management experience (6 months in last 5 years).
• Alternative: degree plus 1 year case management in last 5 years.

Responsibilities

• Deliver direct services to Veterans and families; collaborate with interdisciplinary teams to identify needs and plan.
• Support clients to achieve independence, health and well-being through case planning and monitoring.

Education

Degree in post-secondary institution (human behaviour)

Degree + case management experience

Tools

Interdisciplinary teamwork

Job description

Case Manager - Make a difference in the lives of Veterans today!

Veterans Affairs Canada- Field Operations

Selection process number
26-DVA-EA-CH-ANT-683784

Salary
$78,017 to $103,279

Level
WP-04

Who can apply
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Duties
The Case Manager position is attached to the Field Operations Division with the core mandate of delivering direct services to our Veterans and their families. With more than 1,200 employees across the country, Field Operations has a wealth of knowledge, skills, abilities and strengths in multiple areas thanks to its diverse workforce. The opportunity for movement brings renewal to our workforce and creates a stimulating work environment. We work together to create healthy workplaces by ensuring people feel valued, where employee development, transparency and wellness are fostered. Case management services support Veterans who are facing complex challenges. It is a collaborative process between the client and Case Manager with support from the interdisciplinary teams to identify needs, set goals and create a plan to help clients achieve their highest level of independence, health and well-being.

Work environment
We have quickly adapted to the new reality and the majority of our employees are currently working based on a common hybrid work model. Employees may expect to work a combination of both remote and on site work, with the frequency of each depending on the operational needs at the time of hiring and as we continue to evolve. Please apply only if you have a genuine interest in working in the North Bay area office.

Intent of the process
The intent of this process is to create a pool or partially assessed pool of candidates to fill similar or identical positions with various language profiles, durations (term, indeterminate, assignment, secondment, acting appointment and deployment) and conditions of employment in Veterans Affairs Canada or other Federal Government Departments.

Conditions of employment

• Willingness to travel for work related duties
• Reliability Status

Operational Requirements

• Possession and maintenance of a valid driver's license or personal mobility to a degree normally associated with the possession of a valid driver's license.
• Case Managers are assigned to a primary work location but may be required to work at various locations and travel between these locations.
• Must be willing on occasion, to officially represent the Department at functions such as conferences, commemorative events, etc.
• Consent to be deployed or assigned within the Area office, as per the organizational needs.

You need (essential for the job)

Your application must clearly explain how you meet the following

Education:
1. Graduation with a degree from a recognized post-secondary institution with acceptable specialization in understanding, or assessment of human behavior (the degree program must have also included the completion of a practicum or field placement for graduation); and experience in case management* (minimum 6 months within the last 5 years).
OR
2. Graduation with a degree from a recognized post-secondary institution; and experience in case management* (minimum of 1 year within the last 5 years).
* For the purposes of this staffing process, VAC defines 'case management' as:
1. Engagement and relationship building
2. Assessment
3. Analysis and Consultation
4. Case planning and Implementaion
5. Monitoring and evaluation
6. Conclusion

Experience:
EX1 - Experience in the delivery of health and social services in an interdisciplinary environment.
EX2 - Experience in maintaining effective community networks and partnerships.

Applied / assessed at a later date

Competencies:
CO1 - Ability to case manage clients.
CO2 - Demonstrating integrity and respect.
CO3 - Thinking things through.
CO4 - Working effectively with others.
CO5 - Showing initiative and being action-oriented.

Language requirements (essential for the job)

Applied / assessed at a later date

Various language requirements - English Essential and Bilingual Imperative CCC/CCC

May be applied / assessed at a later date

Asset Experience:
AEX1 - Experience as a member of the Canadian Armed Forces.

Veterans Affairs Canada is committed to establishing and maintaining a representative workforce. This organizational need may be identified as part of the appointment decision. In such cases, only qualified candidates who self-declare as members of a visible minority group, Indigenous peoples, persons with disabilities or women (in non-traditional occupations) would be considered.

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Equity, diversity and inclusion

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Learn more about diversity and inclusion in the public service .

Diversity and Inclusion is important to us at VAC!Veterans Affairs Canada is committed to building a diverse workforce that is representative of the Canadian population through equitable and accessible employment practices. We strive to achieve an inclusive and open work environment that embraces a variety of perspectives where accessibility is a central pillar to all. These qualities help us make a positive impact in the lives of our increasingly diverse clientele, in a workplace where everyone’s contributions are valued.Veterans Affairs Canada is seeking talent from a wide range of communities, identities, and backgrounds. We value the experience of diverse groups of women, men, and gender diverse people. Using a Gender-based Analysis Plus lens, we recognize that there are multiple characteristics that intersect and contribute to our social and professional identity. These include race, ethnicity, religion, age, mental or physical disability, sexual orientation, education, veteran status, and more. The interaction between these factors has a positive influence on how you, as an employee, help us develop, implement, and deliver the services and benefits we provide. We are committed to establishing a workplace culture that is accessible by design to ensure that all employees are fully supported to flourish in their roles.We welcome members of equity-deserving groups to apply and recognize that the current Employment Equity Act does not fully encompass all equity deserving group members. If you are a member of the groups indicated in the Employment Equity Act, we encourage you to self-declare during this process. These groups include women, Indigenous Peoples, persons with disabilities and members of a visible minority community.

Preference

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Information you must provide

• Your résumé

Respond to a text question addressing the following

• If you would like to be considered for bilingual position, do you have valid Second Language Evaluation (SLE) results? If no, please refer to the website for more information regarding the level of the language requirements required. https://www.canada.ca/en/public-servicecommission/services/second-language-testingpublic-service/information-candidates.html