Client Care Administrator

Humankind Global Recruitment; Dartmouth; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive starting salary

Paid vacation

Benefits: health, dental and life保险

Job summary

270 West Consulting is seeking an experienced Client Care Administrator to join their team in Dartmouth, Nova Scotia. This full-time, in-office role is ideal for someone organized, professional, and passionate about helping others.

You’ll be the first point of contact for many clients and will help ensure smooth day-to-day operations. Key duties include front-line client support by phone, maintaining CRM notes, coordinating appointments, and supporting reception and office logistics.

Qualifications

• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Experience with CRM systems is an asset.
• Strong communication skills, especially over the phone.

Responsibilities

• Provide front-line client support over the phone.
• Contact client leads and maintain detailed outreach records.
• Liaise with medical and mental health clinics to support clients.
• Assist team with administrative tasks and client file management.
• Manage emails and scheduling efficiently and professionally.
• Maintain accurate client notes in our systems.
• Support reception, office management and logistics duties.

Skills

Front-line client support

CRM experience

Microsoft Office

Phone communication

Time management

Detail oriented

Tools

CRM systems

Microsoft Office Suite

Job description

We have partnered with 270 West Consulting, who are dedicated to supporting Canadian Armed Forces personnel. Through compassion, professionalism, and personalized care, 270 West Consulting assist veterans in navigating services and benefits to ensure they receive the support they deserve.

270 West Consulting are seeking an experienced Client Care Administrator to join thier growing team. This is a full-time, in-office position ideal for someone who is organized, professional, and passionate about helping others. You’ll be the first point of contact for many of their clients and will play a critical role in ensuring smooth day-to-day operations.

Key responsibilities include

• Provide front-line client support over the phone
• Contact customer leads and keep detailed records of outreaches
• Act as liaison with medical and mental health clinics that support clients
• Assist team members with administrative tasks and client file management
• Manage emails and scheduling efficiently and professionally
• Maintain detailed and accurate client notes in our systems
• Ensure a welcoming and respectful environment for all clients
• Support the coordination of appointments, follow-ups, and documentation
• Support reception, office management and various logistics duties as needed
• Other duties related to the core role as required

Key requirements include

• Proficiency in Microsoft Office Suite, including Outlook, Word and Excel
• Experience with CRM systems would be an asset
• Experience in and aptitude for administrative role(s)
• Strong communication skills, particularly over the phone
• Bilingual in EN/FR considered an asset
• Excellent time management and ability to prioritize multiple responsibilities
• Detail-oriented, with strong organizational skills and accurate note-taking habits

Be part of a meaningful mission supporting Canadian veterans. Work in a collaborative and supportive team environment. Competitive starting salary. Paid vacation. Benefits package including heath, dental and life insurance. The successful candidate will be required complete a background check.

Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.