Benefits Analyst

LifeWorks; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

LifeWorks is hiring a Benefits Analyst in Toronto to provide exceptional support for client insurance plans. You’ll analyze financial data, ensure quality control, and maintain client relationships in a collaborative environment. Ideal for new graduates, this role offers an opportunity to kick-start a rewarding career in health and well-being services.

Qualifications

• New graduates and/or 1 – 2 years relevant experience.
• Excellent mathematical and analytical skills.
• Strong communication and organizational skills.

Responsibilities

• Respond to client inquiries regarding group insurance plans.
• Analyze financial information for annual renewals.
• Ensure quality control and service standards.

Skills

Mathematical skills

Analytical skills

Customer focus

Communication skills

Organizational skills

Time management skills

Education

Post-secondary education

Tools

Microsoft Office Suite

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

We are seeking a Benefits Analyst to provide comprehensive technical support to organizational clients, plan members, and our internal Benefits team. In this role, you'll serve as a key liaison in the administration of group insurance plans, combining analytical expertise with exceptional customer service to ensure seamless benefit plan operations. You'll be responsible for analyzing financial data, maintaining quality control standards, and building strong client relationships while supporting both routine administration and special projects in our collaborative team environment.

What You’ll Do:

1. Respond to client inquiries pertaining to their group insurance plans as well as build the relationship between clients and other members of team
2. Review and analyze benefit plan contracts and documentation as well as update client information on internal databases
3. Analyze and prepare financial information relating to benefits plan annual renewals and client proposals
4. Mediate with internal administrators and insurance providers regarding administration of client plans
5. Analyze payroll files, carrier files, and premium statements to ensure accuracy
6. Organize mass communication and administration packages being sent to clients’ plan members
7. Attend and present at internal training sessions to share/build knowledge of industry topics and trends as well as attend and participate in client meetings on occasion
8. Ensure that quality control and service standards are attained with every transaction
9. Assist with special projects, as required

Qualifications

You're the Missing Piece of the Puzzle:

1. New graduates and/or 1 – 2 years relevant experience
2. Post-secondary education
3. Excellent mathematical and analytical skills
4. Exceptional customer focus
5. Strong communication and organizational skills
6. Dedicated team player, who demonstrates initiative and independence
7. Excellent time management skills and the ability to manage multiple assignments
8. Working knowledge of Microsoft Office Suite and the ability to learn internal software quickly and thoroughly

Great to haves

1. Related courses in group benefits (CEBS)
2. Experience at the Analyst level in Group Benefits

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Being part of the team at TELUS Health is more than a job; it’s a career-defining experience.

It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way.

A place to experience more

Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care

Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters

Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.