Bell & Valet Attendants

Springcreekcareers; Canmore; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Staff accommodation

Health benefits after 6 months

Staff events

Local business discounts

Perkopolis access

Professional development

Team atmosphere

Job summary

Spring Creek is seeking Bell & Valet Attendants to warmly greet guests, assist with luggage, and park and retrieve guest vehicles. You will escort guests to rooms, explain suite features, and help with visiting messages and packages.

The role supports front desk operations and may involve helping at the café and gift shop during peak times. The position requires a full driver’s license, the ability to lift up to 35 kg, and a willingness to work day, evening, and weekend shifts.

Qualifications

• Excellent interpersonal, communication, and customer service skills are required.
• Must be able to work on their feet for long periods and lift up to 35 kg.
• Willing to work a mix of day, evening, and weekend shifts and have a valid driver’s license.

Responsibilities

• Greeting arriving and departing guests with attentive, friendly service.
• Retrieve, deliver, and store guests’ luggage.
• Assist guests to their rooms and explain in-room features.
• Deliver messages, faxes, and packages to guests.
• Assist with lobby upkeep and snow removal at front entrance when required.
• Support Events & Banquet staff during peak times and help in Café & Gift Shop as needed.
• Assist Front Desk with check-ins/outs and basic reservations when required.
• Answer enquiries about the hotel and local amenities.

Skills

Customer service

Interpersonal skills

Communication

Flexible schedule

Job description

Bell & Valet Attendants play a pivotal role in creating a positive first and last impression for hotel guests, assisting Guests with their luggage while also safely parking and retrieving guest vehicles. They also escort guests to their rooms and explain the features of the suites. They may also deliver messages and packages to guests and help with the upkeep of the lobby area.

REQUIREMENTS

Bell Valet Attendants must be able to work on their feet for long periods of time and are able to lift, carry, push, pull, and place objects weighing up to 35 kg. Bell Valet Attendants are required to have excellent interpersonal, communication, and customer service skills, and a pleasant manner when dealing with customers’ issues or concerns. The successful candidate must be willing and able to work a mix of day, evening, and weekend shifts, depending upon the schedule. They must also have a full Drivers License and be able to obtain a clean drivers abstract.

DUTIES

The duties of this position include, but are not limited to:

• Greeting arriving and departing guests providing gracious, attentive, and friendly service.
• Retrieving, delivering, and storing guests’ luggage.
• Assisting guests to their rooms, explaining the in-room features.
• Delivering messages, faxes, and packages to guests.
• Assisting with the upkeep of the front entrance and lobby area and assisting with snow removal at the front entrance when required.
• Assisting the Events & Banquet staff when required.
• Assisting at the Café & Gift Shop during peak times.
• Assisting Front Desk with Check ins and check outs and basic reservation requests when required.
• Assisting the Front Desk and Concierge Desk in answering guests’ enquiries regarding the hotel, local amenities, and providing directions, during peak times.
• Assisting Concierge in sharing local area knowledge with guests and assisting with simple tour booking requests when required.
• The ability to safely operate, park and retrieve both manual and automatic transmission vehicles for guests in a prompt and efficient manner.
• Ensure proper handling and logging of any damage or incidents immediately to Management
• Previous valet parking experience is considered an asset.

BENEFITS

A generous benefits package (dental, drug, extended health, life insurance, vision) is offered after 6-months of continuous full-time employment.

Other benefits include staff events, discounts at Spring Creek and local businesses, participation in the Perkopolis discount program, support for professional development, and a positive team atmosphere.

On-site shared staff accommodation, pending availability for full time employees, for $20-$25/day.