Bell Captain & Concierge Lead - Guest Experience

Northland Properties; Revelstoke; Vor Ort; CAD 38.000 - 48.000; Vollzeit

Benefits dieser Stelle

Team rates from $59 per night

Discounts at restaurants

Complimentary Stays

RRSP Matching

Zusammenfassung

Northland Properties is seeking a Bell Captain to lead the front-of-house bell team, greeting guests and ensuring luggage and arrival/departure services are seamless.

The role requires strong leadership and communication, hospitality experience, and flexibility to work mornings/evenings, including weekends and holidays. Candidates must be eligible to work in Canada and able to lift heavy luggage.

Qualifikationen

• High School Diploma or GED required.
• Eligible to work in Canada (SIN documentation).
• Hospitality experience preferred (bell attendant/concierge).
• Strong leadership and communication skills.
• Ability to work mornings/evenings, weekends and holidays.
• Physical ability to lift heavy luggage.

Aufgaben

• Greet guests warmly upon arrival and departure.
• Assist with luggage handling and storage.
• Escort guests to rooms and explain room features.
• Provide information about hotel services, amenities, and local attractions.
• Arrange transportation (taxis, shuttle transfers coordination).
• Supervise and schedule bell staff.
• Assign duties and monitor performance.
• Train new bell attendants.
• Maintain records of luggage movement.
• Prepare staff schedules.
• Report maintenance issues in lobby areas.
• Assist with VIP guest arrangements.
• Coordinate group arrivals and departures.
• Maintain luggage storage area and tagging system.
• Handle guest requests promptly.
• Manage lost-and-found items according to hotel policy.

Kenntnisse

Hospitality knowledge

Leadership

Communication

Shift flexibility

Ausbildung

High School Diploma

Jobbeschreibung

Northland Properties is seeking a Bell Captain to lead the front-of-house bell team, greeting guests and ensuring luggage and arrival/departure services are seamless.

The role requires strong leadership and communication, hospitality experience, and flexibility to work mornings/evenings, including weekends and holidays. Candidates must be eligible to work in Canada and able to lift heavy luggage.