Casino Guest Services Associate

550_Niagara_Complex_Services Complex Services; Niagara Falls; On-site; CAD 28,000 - 37,000; Full time

Job summary

Niagara Casinos is seeking a Casino Guest Services Associate for a fixed-term role in Niagara Falls, Ontario. The position involves handling cash transactions, currency/chips exchange, ticket and chip sales, and processing jackpots.

You will also enroll guests in the rewards program and assist with comps and promotions. The ideal candidate has a high school diploma, strong math skills, and at least 1 year of cash handling experience, with exceptional customer service abilities.

Qualifications

• High school diploma or equivalent required.
• Experience handling cash and balancing cash drawers preferred.
• Strong customer service skills and professional demeanor required.

Responsibilities

• Handle cash transactions, exchange currency, sell and redeem tickets and chips.
• Balance all transactions and floats accurately and promptly.
• Assist guests with rewards accounts, cards, PIN resets and comps.

Skills

Cash handling

Customer service

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

Fixed Term (Fixed Term) There are some GREAT PEOPLE out there... we should know we hire them!

CASINO GUEST SERVICES ASSOCIATE

Contract $23.49

Application Deadline: September 20, 2026

The job involves:

• Handling cash transactions, exchanging currency/chips, selling and redeeming tickets and chips, redeeming coupons, processing jackpots and cash advances
• Strict adherence to all AML (Anti-Money Laundering) requirements as mandated by FINTRAC.
• Balancing all transactions and floats in a timely and efficient manner
• Enrolling guests into our rewards program, re-printing cards, re-setting PIN numbers and providing comps to players based on play
• Loading and redeeming offers, booking show tickets and hotel rooms.
• Acting as an ambassador, engaging guests to increase awareness and participation in casino events.
• Greeting buses and assist with packaging of promotional prizing and display set up as required.
• Perform the functions of: Registration and/or Scorekeeper for slot and table tournaments, or promotions as required.
• Ensuring Patron records are kept up to date while maintaining strict confidentiality
• Working in a highly regulated environment, ensuring strict adherence to variance, compliance and workplace policies, and AGCO directives
• Standing for long periods of time and occasionally lifting up to 24 lbs
• Builds company reputation through earning trust and loyalty of guests.
• Shares knowledge of all activities and promotions occurring at our casino properties
• Ability to multitask and work with various systems at the same time
• Working independently and as one team that supports and helps one another
• Flexibility to support a 24/7 operation

The ideal candidate has:

• High school diploma or equivalent
• Experience counting and balancing large sums of money
• Minimum 1 year cash handling experience
• Proven mathematical skills with strong attention to detail and accuracy
• Exceptional organizational, multitasking, and problem solving skills
• Customer Service experience

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy We thank all applicants for their interest, however, only those selected for an interview will be contacted

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities.

Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos Since opening its doors on December 9, 1996, Casino Niagara has been non-stop excitement in the heart of the Niagara Tourism area. Just 8 years later, Fallsview Casino resort opened to the public on June 10, 2004. Built on a cliff overlooking the world-famous Horseshoe Falls, Fallsview Casino Resort is the largest and most elegant gaming resort facility in Canada. This world class gaming and entertainment facility is the crown jewel in Niagara's stunning array of wonders. At Niagara Casinos we pride ourselves on our employees and strive to create a culture for our associates that demonstrate our values every day. We believe that the differences and unique qualities in people should be celebrated and encouraged. Every employee that works here should feel valued, respected and accepted. At Niagara Casinos, EVERYTHING we do is Customer Service.