Become a Service Advisor at Gander Kia Today!

Steele Auto Group; Gander; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Performance incentives

Comprehensive benefits

Retirement savings matching

Employee discounts

Training and development opportunities

Internal growth opportunities

Job summary

Steele Auto Group, located in Gander, NL, is seeking a Service Advisor for Gander Kia. You will be the friendly face guiding clients through service needs and vehicle care, representing the Kia brand with pride.

This role emphasizes building relationships, precise estimates, and transparent communication from intake to completion. Join a team that values collaboration, growth, and delivering outstanding customer experiences.

Qualifications

• Service experience and CDK knowledge are essential.
• Excellent communication and interpersonal skills are required.
• Strong organizational abilities and multi-tasking capability.
• Valid driver's license with clean abstract is required.

Responsibilities

• Greet clients professionally and listen to understand vehicle concerns.
• Confirm service coverage or warranties and communicate next steps.
• Prepare precise estimates for labour, parts and materials.
• Create detailed work orders reflecting client input and diagnostics.
• Keep clients informed with transparent updates and timelines.
• Maintain accurate service records and adhere to standards.
• Identify ways to enhance the client experience during interactions.

Skills

CDK knowledge

Customer service

Communication skills

Organizational skills

Driver's license

Job description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Ready to rock the Service Desk at Gander Kia?

If you are looking for a dealership that not only offers quality vehicles but quality service as well, look no further. As a Service Advisor at Gander Kia you will be the friendly face and dependable guide our clients rely on while being proud to represent the Kia brand and its impressive vehicles. Reliable and committed, you will confidently navigate clients through their service needs, consistently meeting, and exceeding their expectations.

This is not just a service role, it is an opportunity to own the customer experience from start to finish. If you are passionate about building relationships and delivering a top‑tier service experience, we invite you to join a team that values both its clients and its people.

What Your Day Looks Like

• Welcoming clients with professionalism and listening closely to understand their vehicle concerns.
• Accurately confirming service coverage or warranties and clearly communicating next steps.
• Preparing precise estimates for labour, parts and materials.
• Creating detailed work orders that reflect both client input and technician diagnostics.
• Keeping clients informed with transparent updates, realistic timelines and thoughtful follow‑up.
• Maintaining accurate service records and staying aligned with our service standards.
• Proactively identifying ways to enhance the client experience through every interaction.

What You Bring To The Team

• Service experience and CDK knowledge strong assets!
• A hands‑on, problem‑solving attitude while being driven and motivated.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to manage multiple priorities.
• A valid driver’s license with a clean driving abstract required.

Why You'll Love Working With Steele Auto Group

At Gander Kia, you'll join a team that's driven by collaboration, innovation, and delivering great experiences every day. We believe work should be rewarding, supportive, and fun. As part of Steele Auto Group, Atlantic Canada's largest automotive network you will enjoy our Total Rewards Package with competitive compensation, performance incentives, comprehensive benefits, retirement savings matching, employee discounts, training and development opportunities through Steele University, and opportunities to grow your career with a company that promotes from within!

Steele Auto Group is committed to creating an inclusive workplace where everyone has the opportunity to succeed. If you require accommodation during any stage of the recruitment process, please let us know.

Located in Gander, Newfoundland!