BDC - Service

Carsandjobs; Mississauga; On-site; CAD 35,000 - 52,000; Full time

Job summary

Carsandjobs in Mississauga, Canada, is seeking a customer service-focused representative for automotive dealership roles. You will engage with customers to understand needs, direct them within the dealership, and ensure a positive experience across channels.

The role requires clear communication, strong follow-up skills, and a genuine interest in the automotive industry. Flexibility to work weekends and evenings is expected to support dealership operations.

Qualifications

• Ability to converse with customers to discuss needs and direct appropriately within the dealership.
• Speak clearly and persuasively in positive or negative situations.
• Knowledge of telephone, text and email etiquette.
• Knowledge of sales and service procedures, processes, and follow-up.
• Active listening and deliver 110% customer experience.

Responsibilities

• Demonstrate sensitivity toward customers and exceed expectations.
• Address customer hesitation with patience and empathy.
• Project a positive image on every call.
• Coordinate with all dealership departments for daily activities.
• Work a flexible schedule including weekends and evenings.

Skills

Customer dialogue

Clear communication

Telephone etiquette

Sales processes

Active listening

Customer enthusiasm

Automotive interest

Organization skills

Follow-up skills

Positive attitude

Job description

POSITION SUMMARY:

• Basic knowledge of company products (labor rates, menu item prices, models, series, options, warranties, vehicle maintenance, standard equipment, specifications).
• Demonstrate sensitivity toward customers and strong interest in exceeding customers' expectations.
• Is capable of addressing customer hesitation and resistance with patience and empathy.
• Capable of project a positive image every time you place or receive a telephone call.
• Works with all departments in the dealership, charts and monitors daily activities.
• Ability to work a flexible schedule, including weekends and evenings

BUSINESS SKILLS REQUIRED:

• Ability to converse with customers to discuss needs and direct appropriately within the dealership.
• Speak clearly and persuasively in positive or negative situations.
• Knowledge of telephone, text and email techniques and etiquette.
• Knowledge of sales and service procedures, processes, and follow-up.
• Ability to active listening and deliver 110% customer experience.
• Enjoy providing customer enthusiasm.
• An interest in the automotive industry.
• Strong customer service and phone skills.
• Possess strong organizational, follow-up and paper-flow handling skills.
• Quick thinker and learner.
• Positive, flexible and process-oriented