Business Development Coordinator - Sterling Honda

AutoCanada; Hamilton; On-site; CAD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Vehicle purchase & service plans

Employee & family assistance

Professional development

Job summary

Sterling Honda in Sterling, ON is seeking a Business Development Coordinator to drive service and customer satisfaction by handling inquiries, setting appointments, and coordinating with multiple departments. You should be tech‑savvy with strong communication, a customer‑first mindset, and experience with CRM systems to track interactions and follow up on sales opportunities and service reminders.

Join a fast‑paced team within the AutoCanada network that values performance, growth, and

Qualifications

• Experience in customer service, sales, or call center roles.
• Excellent verbal and written communication skills.
• Ability to identify customer needs and provide solutions.

Responsibilities

• Handle inbound and outbound calls, emails, and live chat inquiries from customers and provide information on products, services, and promotions.
• Schedule service appointments and coordinate with the appropriate teams.
• Follow up with customers to ensure satisfaction and encourage ongoing engagement.
• Use CRM to track interactions, update information, and follow up on opportunities or reminders.
• Focus on improving customer retention by delivering exceptional service.

Skills

Customer service experience

CRM software experience

Strong communication

Multitasking

Tools

CRM software

Job description

Join the ride!

Position : Business Development Coordinator
Dealership : Sterling Honda
Location : Sterling, ON
Classification : Full-Time, Immediate Hire
Salary : $36,000 + Bonus
Sterling Honda is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

The BDC will play a key role in driving service and customer satisfaction by handling inbound and outbound customer inquiries, setting appointments, and facilitating communication between customers and various departments within the dealership. This position requires someone who is tech savvy, has strong communication skills, a customer-focused mindset, and the ability to contribute to the growth of the business.

What drives your day-to-day?

• Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions.
• Schedule appointments for service, liaising with customers, understanding their needs, and coordinating with the appropriate team members.
• Regularly follow up with existing and potential customers to ensure satisfaction, answer any questions, and encourage continued engagement with the dealership.
• Utilize the dealership’s Customer Relationship Management (CRM) software to track customer interactions, update customer information, and follow up on sales opportunities or service reminders.
• Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience.
• Work closely with the sales, service, and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback.
• Track and report on key performance metrics, including call volume, appointment scheduling, customer follow-ups, and lead conversion rates.

What Are The Must-haves…

• Previous experience in a customer service, sales, or call center role, preferably in the automotive industry.
• Excellent verbal and written communication skills with the ability to interact professionally with customers and team members.
• Strong ability to identify customer needs, handle objections, and provide solutions in a positive and efficient manner.
• Ability to manage multiple tasks and prioritize responsibilities effectively in a fast-paced environment.
• Experience with CRM software or similar tools to manage customer information and interactions.
• Ability to resolve customer concerns or inquiries in a timely and professional manner.
• Strong collaborative skills, working well with others across different departments to achieve common goals.

The Perks

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and foster a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

Instagram Facebook LinkedIn