Barista Supervisor — Theatre Café Lead (FT/PT)

Theatre Alberta; Edmonton; On-site; CAD 20,000 - 28,000; Full time

Job summary

The Citadel Theatre in Edmonton is seeking a reliable Barista Supervisor to lead the Ghostlight Coffeehouse team within our Guest Services Department. This role combines customer service leadership with hands-on beverage and food preparation in a fast-paced theatre environment.

You will manage baristas, ensure accurate cash handling, and uphold safety and quality standards while delivering excellent patron experiences.

Qualifications

• 18 years of age or older
• 2–3 years of customer service experience preferred
• Ability to lead others and provide feedback
• Able to lift up to 50 lbs and stand for long periods
• ProServe certification is an asset
• Flexible hours including mornings, evenings and weekends
• Strong verbal and written communication skills

Responsibilities

• Lead a team of baristas, managers and FOH staff to ensure top service
• Greet patrons and maintain up-to-date product knowledge
• Resolve patron concerns to ensure positive outcomes
• Provide clear guidance and feedback to team members
• Open and close the venue as assigned
• Prepare drinks and food items per guidelines
• Operate POS, process transactions and manage cash with accuracy
• Assist with inventory and order products as needed
• Maintain a clean, sanitized work area and comply with safety policies

Skills

Customer service

Leadership

Communication

Cash handling

ProServe

Fast learner

Problem solving

Team supervision

Heavy lifting

Tools

POS system

Job description

The Citadel Theatre in Edmonton is seeking a reliable Barista Supervisor to lead the Ghostlight Coffeehouse team within our Guest Services Department. This role combines customer service leadership with hands-on beverage and food preparation in a fast-paced theatre environment.

You will manage baristas, ensure accurate cash handling, and uphold safety and quality standards while delivering excellent patron experiences.