Banquets Captain: Lead Events & Guest Experience

Northland Properties; Edmonton; On-site; CAD 21,000 - 34,000; Full time

Benefits offered by this job

Industry-leading benefits

Hospitality travel perks

Job summary

Northland Properties is seeking an Event Captain to support the Event Manager and Event Coordinator in delivering exceptional experiences. You will lead shifts with clients and staff, ensure attentive service, and apply strong product knowledge with enthusiasm and a passion for hospitality.

As a key team member, you will help maintain standards, coach staff, and assist with booking procedures while upholding sales processes.

Qualifications

• Attitude
• Ability to give guests a fantastic and memorable experience
• Knowledge of standards
• Ability to coach standards in a positive manner
• Teamwork
• Ability to bring passion, creativity and desire to have fun to work
• Fully trained on Event Manager’s role and responsibilities
• Able to take on Event Manager’s role due to illness or vacation
• Understands and practices all booking procedures
• Fully understands and follows all sales procedures

Responsibilities

• Assist Event Manager and Event Coordinator as third in command
• Act as shift leader with clients and staff
• Provide attentive service with product knowledge and enthusiasm
• Help create memorable guest experiences and maintain standards
• Coordinate bookings procedures and sales processes

Skills

Leadership

Customer service

Communication

Event coordination

AV knowledge

Tools

AV equipment

Job description

Northland Properties is seeking an Event Captain to support the Event Manager and Event Coordinator in delivering exceptional experiences. You will lead shifts with clients and staff, ensure attentive service, and apply strong product knowledge with enthusiasm and a passion for hospitality.

As a key team member, you will help maintain standards, coach staff, and assist with booking procedures while upholding sales processes.