Banking Customer Experience Associate

TD Bank Group; Grand Bend; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust in Grand Bend, Ontario, is hiring a Customer Experience Associate to deliver banking services and build strong customer relationships. You will handle transactions, advise on TD products, and contribute to a positive customer experience.

Ideal candidates bring strong communication, organizational skills, and MS Office proficiency. A High School diploma and 1+ years of experience are preferred. This role is based on-site in Grand Bend.

Qualifications

• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Customer service

Communication

Time management

Organizational skills

Attention to detail

Education

High School diploma

1+ years relevant experience

Tools

MS Office

Outlook

Excel

Word

Job description

TD Canada Trust in Grand Bend, Ontario, is hiring a Customer Experience Associate to deliver banking services and build strong customer relationships. You will handle transactions, advise on TD products, and contribute to a positive customer experience.

Ideal candidates bring strong communication, organizational skills, and MS Office proficiency. A High School diploma and 1+ years of experience are preferred. This role is based on-site in Grand Bend.