Banking CSR I: Customer Experience & Loan Support (Contract)

Force Inspection Services; Edmonton; On-site; CAD 39,000 - 53,000; Full time

Benefits offered by this job

Group benefits

Tuition support

Onsite gym

Rooftop patio

Job summary

General Bank of Canada is seeking a Customer Service Representative I to join our Retail Operations team in Edmonton. You will handle inbound/outbound calls and emails, supporting loan servicing and customer relations while delivering an exceptional experience.

You will report to the Team Lead and contribute to a proactive, customer-first culture with growth opportunities in financial services. This 6–12 month contract role offers a competitive base salary and benefits.

Qualifications

• Previous customer service experience or transferable experience.
• High school diploma or equivalent.
• Intermediate MS Office (Word, Excel, Outlook) skills.

Responsibilities

• Deliver exceptional customer service via phone and email.
• Assist customers with loan servicing requests and account updates.
• Communicate clearly to understand needs and provide timely solutions.
• Build trust through professional, empathetic service.
• Collaborate with teams to resolve issues and support processes.
• Complete loan administration accurately and on time.
• Escalate complex concerns to ensure prompt resolution.
• Support team initiatives and other assigned tasks.

Skills

Customer service

MS Office

Education

High school diploma

Job description

General Bank of Canada is seeking a Customer Service Representative I to join our Retail Operations team in Edmonton. You will handle inbound/outbound calls and emails, supporting loan servicing and customer relations while delivering an exceptional experience.

You will report to the Team Lead and contribute to a proactive, customer-first culture with growth opportunities in financial services. This 6–12 month contract role offers a competitive base salary and benefits.