Client Onboarding & Service Specialist — Commercial Banking

Scotiabank; Edmonton; On-site; CAD 52,000 - 70,000; Full time

Job summary

Scotiabank’s Canadian Commercial Banking team in Edmonton seeks a Client Service Specialist to support Relationship Managers by coordinating onboarding and day-to-day banking needs. You will act as the primary contact with clients and internal partners to collect onboarding information and resolve service needs with accuracy and care.

You’ll deliver high-quality service, adhere to SLAs, and educate clients on banking channels while aligning with Scotiabank’s values and risk culture in a

Qualifications

• College or University degree or equivalent work experience.
• 1 to 3 years in Financial Services or related industry.
• Strong commitment to accuracy, customer focus and results.
• Excellent organizational and time management skills for high-volume requests.
• Strong interpersonal, written and verbal communication skills.

Responsibilities

• Resolve client inquiries and challenges while educating customers on processes and timelines.
• Deliver quality customer experiences while adhering to service level agreements.
• Ensure client experiences align with Scotiabank service standards and expectations.
• Build relationships with clients and internal partners to foster a customer-focused culture.
• Coordinate information gathering for onboarding and assess client risk for compliance.

Skills

Customer service

Attention to detail

Time management

Communication skills

Organizational skills

Team collaboration

Education

College or University degree

Tools

Microsoft Office (Outlook)

Microsoft Teams

Job description

Scotiabank’s Canadian Commercial Banking team in Edmonton seeks a Client Service Specialist to support Relationship Managers by coordinating onboarding and day-to-day banking needs. You will act as the primary contact with clients and internal partners to collect onboarding information and resolve service needs with accuracy and care.

You’ll deliver high-quality service, adhere to SLAs, and educate clients on banking channels while aligning with Scotiabank’s values and risk culture in a